Subject: Ticket Assigned - Conversation with rabiya khan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 06:27:46 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rabiya khan rabiya khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i want to inquire about my refund y haven’t i receive it yet ? Bot:  Please enter your name Customer:  rabiya khan Bot:  Hi Rabiya Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971501951272            05:38 PM, 18th Feb                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           05:39 PM, 18th Feb                     rabiya khan                    I had return some items but haven’t got the amount yet ?           05:40 PM, 18th Feb                   Mais                   Could you please share your order number so that I can assist you further?           05:41 PM, 18th Feb                     rabiya khan                    9556200916           05:43 PM, 18th Feb                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:43 PM, 18th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:45 PM, 18th Feb                   Mais                   Is there any other query I can help you with?           05:45 PM, 18th Feb                     rabiya khan                    No that it thanks           05:45 PM, 18th Feb                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:46 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3911609