Subject: Ticket Assigned - Conversation with asrianti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 06:27:46 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asrianti asrianti                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asrianti Bot:  Hi Asrianti ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505882232            08:08 PM, 18th Feb                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           08:08 PM, 18th Feb                     asrianti                             08:09 PM, 18th Feb                     asrianti                    I have returned one item from this order           08:09 PM, 18th Feb                     asrianti                    A pair of boots           08:09 PM, 18th Feb                     asrianti                    Kindly advise the refund status           08:09 PM, 18th Feb                   Mais                   Please allow us more time to pick up the items as may take up to 7 days to collect the items           08:11 PM, 18th Feb                   Mais                   As they will contact you on +971505882232           08:12 PM, 18th Feb                     asrianti                    Collected           08:12 PM, 18th Feb                     asrianti                    4 days ago           08:12 PM, 18th Feb                     asrianti                    Along with one items from splash           08:13 PM, 18th Feb                     asrianti                    I got the refund notice from splash           08:13 PM, 18th Feb                     asrianti                    But not from SHOEMART for the boots           08:13 PM, 18th Feb                   Mais                   Allow me a minute to check please           08:14 PM, 18th Feb                   Mais                   Could you lease provide me with the order number for the splash item           08:15 PM, 18th Feb                     asrianti                    One sec pls           08:15 PM, 18th Feb                     asrianti                             08:16 PM, 18th Feb                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:18 PM, 18th Feb                   Mais                   Is there any other query I can help you with?           08:18 PM, 18th Feb                     asrianti                    Any reference number for this issue to follow up!           08:18 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3912075