Subject: New Reply Received - "An upset costumer"
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 08 Feb 2022 11:33:54 +0000

Hi Ali Atef,  The customer has responded to the ticket.  "An upset costumer"  Ticket comment <div class="yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
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<div>From: Mario Mejorada jr. &lt;[email-masked]&gt;</div>
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<b>To:</b> Max &lt;[email-masked]&gt;</div>
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<b>Sent:</b> Tuesday, February 8, 2022, 03:31:58 PM GMT+4</div>
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<b>Subject:</b> Re: [#3864150] - "An upset costumer"</div>
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        <div>Order from your website "again???"</div>
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<div>Is it still available???</div>
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<div>With it's same price???</div>
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<div>Still with 50 percent off offer???<br>
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<div>Why don't you voluntarily do it for me???</div>
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<div>Deliver one for me???</div>
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<div>I am a "good costumer..."</div>
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<div>&#128531;&#128531;&#128531;&#128531;&#128531;&#128531;&#128531;</div>
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                    On Monday, February 7, 2022, 09:35:14 PM GMT+4, Max &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Mar,</div>
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<br>Thank you for reaching out to us and giving us the opportunity to serve you.<br> <br>We sincerely apologize for any inconvenience caused to you.<br><br>We would like to inform you that order No. (9556091612) has been returned to our warehouse.<br>We know that you expect the highest levels of service from our company, and we are truly sorry for our failure to comply with the basic standards.<br>We also assure you that a request has been submitted to the competent authorities not to repeat this experiment in the future.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED65.00) on (04/02/2022) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.<br><br><strong>Kindly note that our courier has now sent the items back to the warehouse.</strong> Now, we would request you to order these items again from our website. <br><br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team.</div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3864150