Subject: New Reply Received - Toy damage
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Jan 2022 09:07:13 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Toy damage  Ticket comment <div>It will be difficult to return the toy because I already threw the box. </div>
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<div>Is there another solution?<br><br><div dir="ltr">
<div>Regards,</div>
<div><br></div>Jihan H Al Mutawa , M.D.</div>
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<div>On 26 Jan 2022, at 5:10 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Jouj,<br>
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<div>Thank you for contacting us.</div>
<div>We understand that you were expecting the item to arrive to you in perfect condition, and we are very sorry that in this case we were unable to meet your expectations. We will accept your item return. Below you will find the process for initiating the return.</div>
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<div>Please note that the exchange service is not currently available for (Centerpoint) products, products can be returned within 14 days through one of the following options:</div>
<div>1- You can contact our customer support team at (8001111027) to book an appointment to receive the product to be returned.</div>
<div>2- You can also book an appointment to receive the product to be returned online by logging in to your account and going to the order history and then clicking on the “Order Number” from this page (<a href="https://www.centrepointstores.com/" rel="noreferrer">https://www.centrepointstores.com/</a>), and choosing the products you want to return .</div>
<div>3- You can visit the nearest branch of (Centerpoint) and return the product to the branch.</div>
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<div>Do not hesitate to contact us if you have any other inquiries.</div>
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<div>your friends</div>
<div>Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3799194