Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 23 Jan 2022 16:22:51 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">
<div dir="ltr">
<div dir="ltr">Below is the email I received from you months back.</div>
<div dir="ltr"><br></div>
<div dir="ltr">I haven't received any refunds on any of my purchases.</div>
<div dir="ltr"><br></div>
<div dir="ltr"><br></div>
<div dir="ltr">Hi Fajhan,<br><br>
</div>
</div>
<div dir="ltr"><div dir="ltr">
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that we have processed the refund of amount <span dir="ltr" style="color:rgb(0,0,0);float:none;display:inline!important"><strong>(KWD 15.33</strong></span><strong>) on (13/11/2021) </strong>and the amount you paid online will be refunded back to your <strong>original payment method within 7- 14 working days.</strong>
</div>
<div dir="ltr">We would like to inform you that we have processed the refund of amount <strong>(KWD 5.94) as a refund voucher </strong>which you can use it on your next purchase with us. <strong>The voucher code you need to apply in promo code section at checkout is 81119375209436851991.</strong> *Terms and conditions apply<br><br><br>
</div>
<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
<div><br></div>
<div dir="ltr">* Terms and conditions:<br>1. This voucher code is valid till 6 Months<br>2. Voucher is only valid on <a href="http://www.splashfashions.com/" style="text-decoration-line:none;color:rgb(66,133,244)" target="_blank" rel="noreferrer">www.splashfashions.com</a><br>3. The voucher code can only be used once, on a single transaction – per head/credit card/registration. </div>
</div></div>
</div>
<span style="font-size:0px;font-family:fdtktid;min-height:0px;height:0px;max-height:0px;line-height:0px">3500391:1125156this </span>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jan 23, 2022, 9:18 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Fajhan,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Thank you for getting in touch with us. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">Please provide us with exact order ID to further assist you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Looking forward to hearing from you.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team</span></div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3799357