Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 08:21:34 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation asif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asif Bot:  Hi Asif ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523384110            09:48 PM, 19th Dec                   mayar                   Hi Asif,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:49 PM, 19th Dec                     asif                    Helo           09:49 PM, 19th Dec                     asif                    I have request for return  one of my order, but not yet collected           09:50 PM, 19th Dec                     asif                    9514825740           09:50 PM, 19th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:51 PM, 19th Dec                     asif                    Sure           09:51 PM, 19th Dec                   mayar                   Is this your correct contact number 971523384110 ?           09:52 PM, 19th Dec                     asif                    Yes           09:52 PM, 19th Dec                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to collect the order as early as possible.            09:52 PM, 19th Dec                   mayar                   Is there anything else i can help you with ?           09:53 PM, 19th Dec                     asif                    Yes please           09:53 PM, 19th Dec                     asif                    No thank you           09:53 PM, 19th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:53 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3634992