Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 08:21:32 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sona                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sona Bot:  Hi Sona ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7319140485 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97339531849            09:29 PM, 16th Dec                   mayar                   Hi Sona,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:30 PM, 16th Dec                     sona                    Hai Mayar. I had placed an order for home delivery. Can i change it now to click & collect?           09:31 PM, 16th Dec                   mayar                   We are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           09:32 PM, 16th Dec                   mayar                   Is there anything else i can help you with ?           09:32 PM, 16th Dec                     sona                    How can i reschedule a delivery? Because i was supposed to get my delivery yesterday but it never arrived           09:33 PM, 16th Dec                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:33 PM, 16th Dec                   mayar                   Is this your correct contact number 97339531849 ?           09:35 PM, 16th Dec                     sona                    32085550 was the number given for delivery           09:37 PM, 16th Dec                   mayar                   You have entered this contact number 97339531849           09:38 PM, 16th Dec                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:38 PM, 16th Dec                   mayar                   Is there anything else i can help you with ?           09:38 PM, 16th Dec                     sona                    Ok thank you           09:39 PM, 16th Dec                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:40 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3619899