Subject: Ticket Assigned - Conversation with noor
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 03 Jan 2022 08:18:21 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with noor noor                    Customer:  Alright thank you so much have a great day. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Noor ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:07 AM, 24rd Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:08 AM, 24rd Dec                     noor                    Hello           02:09 AM, 24rd Dec                     noor                    I returned an item last month and i havent received a refund yet           02:09 AM, 24rd Dec                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:10 AM, 24rd Dec                     noor                    7314139247           02:10 AM, 24rd Dec                   Abdulqader                   We request you to allow us for sometime to check your order.           02:10 AM, 24rd Dec                   Abdulqader                   Please check the emails received and fill in the address information and contact from the link.           02:11 AM, 24rd Dec                     noor                    What’s the email address?           02:13 AM, 24rd Dec                   Abdulqader                   According to the registered data for order No. 7314139247 , the products have not been collected. In the event that the products have already been returned, please provide us return tracking number or return receipt.           02:15 AM, 24rd Dec                     noor                    Two products have been returned on the same day           02:17 AM, 24rd Dec                     noor                    So i’m not sure which is which           02:17 AM, 24rd Dec                   Abdulqader                   please provide us return tracking number or return receipt.           02:18 AM, 24rd Dec                     noor                    Hello           02:21 AM, 24rd Dec                   Abdulqader                   please provide us return tracking number or return receipt.           02:21 AM, 24rd Dec                     noor                    I’m not sure which one it is           02:21 AM, 24rd Dec                     noor                    RP1129210012343.           02:21 AM, 24rd Dec                     noor                    RP1201210008397.           02:21 AM, 24rd Dec                   Abdulqader                   We request you to allow us for sometime .           02:22 AM, 24rd Dec                   Abdulqader                   We would like to inform you that we have processed the refund of amount (BHD10.80) on (12/4/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:25 AM, 24rd Dec                     noor                    I already received that amount           02:26 AM, 24rd Dec                     noor                    But i returned another item           02:26 AM, 24rd Dec                     noor                    At the same day           02:26 AM, 24rd Dec                   Abdulqader                   Could you please share your exact order number           02:27 AM, 24rd Dec                     noor                    I told you that i’m not sure as the message that i received did not specify for which item it was for           02:28 AM, 24rd Dec                   Abdulqader                   For this order you mean 7315168877           02:30 AM, 24rd Dec                     noor                    No           02:31 AM, 24rd Dec                     noor                    7314139247           02:31 AM, 24rd Dec                   Abdulqader                   For this order please provide us return tracking number or return receipt.           02:32 AM, 24rd Dec                     noor                    I already sent it           02:33 AM, 24rd Dec                   Abdulqader                   This tracking number RP1129210012343 + RP1201210008397 for this order 7315168877           02:34 AM, 24rd Dec                     noor                    Huh           02:35 AM, 24rd Dec                     noor                    How is it two tracking numbers for one item?           02:35 AM, 24rd Dec                   Abdulqader                   For this order  7314139247 kindly provide us the item name that has been returned.           02:38 AM, 24rd Dec                     noor                    I dont know the name as i received the wrong item           02:39 AM, 24rd Dec                     noor                    It was a grey sweater           02:39 AM, 24rd Dec                   Abdulqader                   This item  Textured Sweater with Long Sleeves and Button Closure           02:41 AM, 24rd Dec                     noor                    Yeah i was supposed to get that           02:41 AM, 24rd Dec                     noor                    But i received           02:41 AM, 24rd Dec                     noor                    The “ textured top with hood and long sleeves”           02:41 AM, 24rd Dec                   Abdulqader                   Please provide us with a screenshot of the products in order No 7314139247           02:44 AM, 24rd Dec                     noor                             02:46 AM, 24rd Dec                   Abdulqader                   You return items to the store or online.           02:47 AM, 24rd Dec                     noor                    Online           02:48 AM, 24rd Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:49 AM, 24rd Dec                     noor                    Alright thanks           02:50 AM, 24rd Dec                   Abdulqader                   Is ther anything else may I assist you?           02:51 AM, 24rd Dec                     noor                    No, that’s it.           02:54 AM, 24rd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 AM, 24rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3658382