Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 13:53:56 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Dear Jessie, <div><br></div>
<div>Kindly note that we attempted the pickup 3 times last attempted on, </div>
<table id="gmail-recmachcustrecord_orderstatus_order__tab" border="0" cellspacing="0" class="gmail-listtable gmail-listborder gmail-openList gmail-uir-list-table" cellpadding="0" width="100%" style='background-image:url("/uirefresh/img/stripes_3x3.png");background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;color:rgb(0,0,0);font-family:"Open Sans",Helvetica,sans-serif;font-size:medium;border:none'><tbody style="box-sizing:border-box"><tr class="gmail-uir-list-row-tr gmail-uir-list-row-even" id="gmail-recmachcustrecord_orderstatus_orderrow0" style="box-sizing:border-box"><td class="gmail-listtext gmail-uir-list-row-cell" style='font-family:"Open Sans",Helvetica,sans-serif;box-sizing:border-box;font-size:13px;color:rgb(51,51,51);padding:2px 5px;background:rgb(254,254,238);border-style:none none solid;border-top-width:initial;border-right-width:initial;border-bottom-width:1px;border-left-width:initial;border-top-color:initial;border-right-color:initial;border-bottom-color:rgb(235,235,235);border-left-color:initial;vertical-align:top;height:28px'>12/12/2021 6:10:18 PM</td></tr></tbody></table>, However, we will arrange again at the earliest possible. <div><br></div>
<div>Kind Regards </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Thu, Dec 23, 2021 at 5:50 PM Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<a id="gmail-m_5355236242886572992OWAAM5F8041AA1DD04C0CBBDCA3ACD2FBAC07" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>
<a id="gmail-m_5355236242886572992OWAAMF7078876269B4997A60438E338D4E275" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Jamal Sabbah</span></a><u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Please update on this.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">No reply from December 8<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Thank you and Kind Regards,<u></u><u></u>
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<div class="MsoNormal">Jessie Caparas<u></u><u></u>
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<div class="MsoNormal">T: +97145172087<u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Wednesday, December 8, 2021 12:48 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Jamal Sabbah &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Subhia Faraneh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3505976] - Returns<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Hi <a id="gmail-m_5355236242886572992OWAAMCB581774E51F443397D928148B8203B5" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Jamal Sabbah</span></a>
<a id="gmail-m_5355236242886572992OWAAME43E88E9CB814BB8BFDE33E0523C3CE0" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Subhia Faraneh</span></a>
<a id="gmail-m_5355236242886572992OWAAME156D6AE80C44D67986CBCC8F8FFC82E" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Reminder for the collection. Customer complaining on Social Media for the delay.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Order ID: 6363665143<u></u><u></u>
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<div class="MsoNormal">Tracking ID: SD003637114<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 6, 2021 3:46 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3505976] - Returns<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
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Dear All,<br>
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Kindly note that we will proceed with the collection to be done at the earliest.<br>
<br>
Best regards,  <u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="gmail-m_5355236242886572992labelnamesf">Azmy Awad </span><br>
<span class="gmail-m_5355236242886572992labeltitlesf">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_5355236242886572992Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDg0OTU0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FDQUNY2xWLBzQ_QOqCxmHaR3_7ThZhMK5m9YgVr27OQ" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_5355236242886572992labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_5355236242886572992labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>5/12/2021 12:13 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3505976] - Returns<br>
  <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:Late Collection<br>
Order Date : Nov 3, 2021<br>
Order ID: 6363665143<br>
Tracking ID: SD003637114<br>
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Assistance Required: Need Urgent Collection<u></u><u></u></span></div>
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Issue Description: The return request was created on 11/16/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Ebrahim Hageb<u></u><u></u></span></div>
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</span><span style="font-size:1pt;font-family:fdtktid,serif;color:white">3505976:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Subhia Faraneh </span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Customer Care</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962798408496 </span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a> </span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3505976