Subject: New Reply Received - RE:-Wrong Order Received.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 09:34:16 +0000

Hi Ali Atef,  The customer has responded to the ticket.  RE:-Wrong Order Received.   Ticket comment <div dir="ltr">
<div dir="ltr">Dear Centerpoint Team.<div><br></div>
<div>It is very disappointing that YOU -  Centerpoint - let me suffer as your customer for your mistakes.</div>
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<div>Mistakes can happen, this is not a problem, but the minimum that a customer can expect is that an issue, which happened twice will be resolved immediately.</div>
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<div>I ordered 2 times your product NA NA Lavender Kitty Family Playset. Pictures and product descriptions are matching online.</div>
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<div>1. Delivery 9520237786 - wrong item delivered, only a single doll delivered, not the described set as ordered</div>
<div>2. Delivery 9520495837 - again wrong item delivered during pick up at MOE store, not the described set as ordered.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDc2NzI3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.p381QWQoYu767iJnfeqptw7P2j6s8KY-UxM-YKXRnLw" alt="image.png" width="472" height="317"><br>
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<div>I ordered the correct items 2 times and paid already 2 times now and made the additional efforts and costs to go to MOE store for picking the item, but from CENTERPOINT/ LANDMARK end still no rectification happened. Instead of exchanging at the MOE shop for the correct item, I only got excuses from Mr. Mohammed Kashif, that the stores are not responsible and a general email without any action.</div>
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<div>It is unacceptable that an organization like Landmark let their customer suffer for your own mistakes of wrong linked item code or pricing. It should be the clear priority for any organization to serve first for the customer and rectify the internal issue at a later stage. These are the principles for all trustworthy organizations, which are focused on customer satisfaction.</div>
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<div>As this is a Christmas gift for my daughter, I request you to deliver by TODAY itself the <font style="font-weight:bold">CORRECT ITEM NA NA Lavender Kitty Family Playset </font>to my address Damac Hills, The Field, Villa 79.</div>
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<div>Expecting your confirmation soonest.</div>
<div><br></div>
<div>Torsten Schulze</div>
<div>0505875672</div>
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<div dir="ltr" class="gmail_attr">Am Do., 23. Dez. 2021 um 11:39 Uhr schrieb Mohammed Kashif &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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Looping</div>
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Get <a href="https://aka.ms/AAb9ysg" target="_blank" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Mohammed Kashif<br>
<b>Sent:</b> Thursday, December 23, 2021 11:35:46 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Olfat Hussein &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ops cpmallofemirates &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Mall Of The Emirates &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Conlocecom uae &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Deepak Damodaran &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE:-Wrong Order Received. 
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Dear Team, </div>
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Find below the order details in which wrong item received from Online. Customer Received item 164017208 and in online picture showing different item 164184734 . kindly reach out to customer as he orders twice and got the wrong item. PFR</div>
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Order No 950495837</div>
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Item code :- 164017208. Wrong item </div>
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Customer Name:-Torsen Schulze. </div>
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Mobile :- 951505875672/971556248209. </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3653968