Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 13:30:00 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi ,
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<div>Please can someone help me, I used the suitcase once and it was damaged, I’d like to either claim under the 1 year warranty or get a refund.</div>
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<div>I live in the UK and bought the case while in Tabuk. I used the case once. </div>
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<div>Is there a way someone can help?</div>
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<div>Please see attached images</div>
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<div>Amar </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDQ3MDAxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AkayZZ0mtH85wdkGHRJllTeXwS1OW9Q5ubpStxdKx64"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDQ3MDAxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rLH5z3BNTu7fZ_Zba3dU2dimt2PC2rUYYUgPWqhOs8g"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MDQ3MDAxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.smuo9XAK-HvAay99ENA4gl5SzAIoETrVfSNNhweqNtA">
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Date:</b> 21 December 2021 at 10:34:55 GMT<br>
<b>To:</b> [email-masked]<br>
<b>Subject:</b> <b>Re: [#3550159] - Returns</b><br>
<b>Reply-To:</b> Centrepoint &lt;[email-masked]&gt;<br>
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<div dir="ltr">Hi Amar,<br>
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Thank you for reaching out to us.<br>
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We sincerely apologize for any inconvenience however, We would like to inform you that store and online are two different platforms,
<strong>we are online support team </strong>and we do not have any information regarding the store product/offers and promotions.<br>
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<strong dir="ltr">However, we request you to please contact or visit any nearby stores as they would be assist you in this regards and we will serve them optimally..<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3550159