Subject: New Reply Received - Fwd: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Dec 2021 13:37:18 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Fwd: Your products are on the way  Ticket comment <div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <strong class="gmail_sendername" dir="auto">Arunthathi Ajith</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sat, 18 Dec 2021 at 08:36<br>Subject: Fwd: Your products are on the way<br>To: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div dir="auto"><font style="font-family:arial,sans-serif;color:rgb(0,0,0)">Dear <span style="font-size:14.875px;word-spacing:1px;font-family:arial,sans-serif;color:rgb(49,49,49)">Abdulqader Ahmed<span class="gmail_default" style="font-family:arial,sans-serif"> and customer care,</span></span></font></div>
<div dir="auto"><span style="font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><font style="font-family:arial,sans-serif;color:rgb(49,49,49)"><br></font></span></div>
<div dir="auto"><font style="font-family:arial,sans-serif;color:rgb(0,0,0)"><span style="font-size:14.875px;word-spacing:1px;font-family:arial,sans-serif;color:rgb(49,49,49)">Refer to the trailing mail regarding the delivery of my order. I once again confirm that I have received only a partial delivery of the order<span class="gmail_default" style="font-family:arial,sans-serif"> and the item that I have been following upon (</span></span><span class="gmail_default" style="font-size:14px;font-weight:600;font-family:arial,sans-serif;color:rgb(61,70,72)"></span><span style="font-size:14px;font-weight:600;font-family:arial,sans-serif;color:rgb(61,70,72)">All-Over Printed Oversized Shirt with Long Sleeves</span><span style="font-size:14.875px;word-spacing:1px;font-family:arial,sans-serif;color:rgb(49,49,49)">) has not been delivered.Please note that I am persistently following up on this and I cannot keep on doing it. <span class="gmail_default" style="font-family:arial,sans-serif">I also would like to inform you once again that I did not receive a call from the courier and the package was left at my door without any intimation to me.</span></span></font></div>
<div dir="auto"><span style="font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><font style="font-family:arial,sans-serif;color:rgb(49,49,49)"><span class="gmail_default" style="font-family:arial,sans-serif"><br></span></font></span></div>
<div><span style="font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><font style="font-family:arial,sans-serif;color:rgb(49,49,49)"><span class="gmail_default" style="font-family:arial,sans-serif">If you refer to the trailing mail dated 3rd December, you have yourselves confirmed the shipment of only one of the items in my order and the same was confirmed by your call center yesterday. I sincerely hope that I have clarified my position and you will take the necessary steps to resolve this issue. I cannot keep following upon this issue and will be forced to make a formal complaint to the authorities if it does not get resolved. </span></font></span></div>
<div><span style="font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><font style="font-family:arial,sans-serif;color:rgb(49,49,49)"><span class="gmail_default" style="font-family:arial,sans-serif"><br></span></font></span></div>
<div><span style="font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><font style="font-family:arial,sans-serif;color:rgb(49,49,49)"><span class="gmail_default" style="font-family:arial,sans-serif">I await your response.</span></font></span></div>
<div><span style="font-family:tahoma,sans-serif;font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><br></span></div>
<div><div class="gmail_default"><font style="font-family:arial,sans-serif;color:rgb(0,0,0)">Sincerely</font></div></div>
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<div class="gmail_default"><font style="font-family:arial,sans-serif;color:rgb(0,0,0)"><br></font></div>
<div class="gmail_default"><font style="font-family:arial,sans-serif;color:rgb(0,0,0)">Arunthathi Ajith</font></div>
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<div><span style="font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><font style="font-family:arial,sans-serif;color:rgb(49,49,49)"><span class="gmail_default" style="font-family:tahoma,sans-serif"><br></span></font></span></div>
<div><span style="font-size:14.875px;word-spacing:1px;color:rgb(49,49,49)"><font style="font-family:arial,sans-serif;color:rgb(49,49,49)"><span class="gmail_default" style="font-family:tahoma,sans-serif"><br></span></font></span></div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Arunthathi Ajith</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Fri, 17 Dec 2021 at 11:09<br>Subject: Fwd: Your products are on the way<br>To: Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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<br><br><div dir="auto">Dear customer care,</div>
<div dir="auto"><br></div>
<div dir="auto">Please find the mail below for the order number. According to your mail, you have only shipped one of the items. I am yet to receive the second item of the order. Please let me know when will I receive it.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you </div>
<div dir="auto"><br></div>
<div dir="auto">Regards </div>
<div dir="auto"><br></div>
<div dir="auto">Arunthathi Ajith</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Max Fashion</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Fri, 3 Dec 2021 at 00:50<br>Subject: Your products are on the way<br>To: Arunthathi Ajith &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
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										Order number  9516805310 has been shipped.
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															Your products have been shipped.
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															Hi Arunthathi Ajith, your order number is  <span style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,185,229)"><a href="https://www.maxfashion.com/ae/en/my-account/order/9516805310?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;font-family:Arial,Helvetica,sans-serif;color:rgb(0,185,229)" target="_blank" rel="noreferrer">9516805310</a></span>.														</td>
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																																										The tracking number is <span style="font-family:Arial,Helvetica,sans-serif;color:rgb(0,185,229)"><a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP120321000261&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;font-family:Arial,Helvetica,sans-serif;color:rgb(0,185,229)" target="_blank" rel="noreferrer">FP120321000261.</a></span>
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																	Order shipping to   <br><b style="font-family:Helvetica,Arial,sans-serif">Arunthathi Ajith</b><br>
																									                                   	 	Green Emirates Building<br>
																	 								                                   	 								                                   	 	 Floor no: 4, 404<br>
								                                   	 								                                   	 								                                   	 								                                     								                                     	Dubai,
								                                     								                                      								                                     	United Arab Emirates
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								                                     								                                     Mobile: +971 551041600
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															</td>
															<td align="center" width="55%" style="font-family:Helvetica,Arial,sans-serif">
																	                                       								                                       								  								                                      																			<div style="margin:0px;padding:0px 0px 20px 15px;text-align:left;font-family:Helvetica,Arial,sans-serif;font-size:14px;line-height:22px;color:rgb(36,36,40)">
																				Payment Method:  <br><b style="font-family:Helvetica,Arial,sans-serif">Arunthathi Sankaran</b><br>
																			
																																													                                    																																													                                    xxxx xxxx xxxx 5237
									                                    </div>

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													  <td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Arial,Helvetica,sans-serif;color:rgb(132,132,132)">
							                                 <div style="font-family:Arial,Helvetica,sans-serif">
							                                 	<strong style="float:left;font-family:Arial,Helvetica,sans-serif">Order Details</strong>
							                                 	<span style="float:right;font-family:Arial,Helvetica,sans-serif">Consignment Number: 88888001040620211203</span>
						                                 	</div>
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<tr style="font-family:Helvetica,Arial,sans-serif">
															<td width="28%" style="padding-left:15px;font-family:Helvetica,Arial,sans-serif" align="left">
															<div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Item</div>
</td>
															<td width="40%" style="padding-left:15px;font-family:Helvetica,Arial,sans-serif" align="left">
															<div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Description</div>
</td>
															<td width="30%" align="right" style="padding-right:10px;font-family:Helvetica,Arial,sans-serif">
															<div style="font-size:15px;padding:0px;line-height:20px;margin:0px;font-family:Helvetica,Arial,sans-serif;color:rgb(32,32,32)">Shipped Quantity</div>
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<tr style="font-family:Helvetica,Arial,sans-serif">
															<td width="28%" align="center" style="padding-bottom:10px;font-family:Helvetica,Arial,sans-serif">
																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
																	    <td style="font-family:Helvetica,Arial,sans-serif">
																	     																	    <a href="https://www.maxfashion.com/ae/en/p/163506772?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="text-decoration:none;padding:5px;font-family:Helvetica,Arial,sans-serif" target="_blank" rel="noreferrer">
																		    																																								<img src="https://lmsin.net/cdn-cgi/image/h=150,w=150,q=90,fit=cover/https://3ecf0162ec16d2dc8f18-fd9472f10317a31c2bce51f193fe8bda.lmsin.net/max/WN211260BBLUELIGHT-WN211260B-MXWIN21110621_01-2100.jpg" alt="" style="height: auto; vertical-align: top; width: 150px; padding: 20px 0px 0px; max-width: 135px; font-family: Helvetica, Arial, sans-serif">
																		    																																																																																																																																																																																																																																																																																																															 </a>
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															</td>
															
														   <td width="40%" style="padding:15px;font-family:Helvetica,Arial,sans-serif" align="left">
																<span style="line-height:24px;font-size:14px;font-weight:600;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">
															       <strong style="font-family:Helvetica,Arial,sans-serif"> MAX </strong>
															    </span>
															        <br>
															    															      <strong style="font-family:Helvetica,Arial,sans-serif"> Solid Round Neck Sweatshirt with Long Sleeves </strong>
															    															        <br>
															     																     																	     																	         <span style="line-height:22px;font-size:14px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">Color: Green</span> 
																	        	  
																	        	 <br>
																	         																		      																		         <span style="line-height:22px;font-size:14px;font-weight:300;font-family:Helvetica,Arial,sans-serif;color:rgb(61,70,72)">
																		        	     																		        	      Size: 
																		        	     																		        	     M 
																		         </span> 
												                                 <br>
												                               																	     																   															</td>
															
														 	<td align="center" style="padding:15px 10px;font-family:Arial,Helvetica,sans-serif;line-height:20px;font-size:18px;font-weight:600;color:rgb(61,70,72)">
														        <span style="line-height:22px;font-size:14px;font-family:Arial,Helvetica,sans-serif;color:rgb(61,70,72)">
														       		1
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		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;font-family:Helvetica,Arial,sans-serif;color:rgb(36,36,40)"><span style="font-family:Helvetica,Arial,sans-serif">Need help? Get in touch</span></td>
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<strong style="font-family:Helvetica,Arial,sans-serif">Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong style="font-family:Helvetica,Arial,sans-serif">Connect with us</strong> on your favourite social network.</div>
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<tr style="font-family:Helvetica,Arial,sans-serif">
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											<div style="margin:0px;padding:0px;line-height:20px;font-family:Helvetica,Arial,sans-serif">Reach out in 140 characters! We are <strong style="font-family:Helvetica,Arial,sans-serif">@maxfashionMENA</strong>.</div>
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<strong style="font-family:Helvetica,Arial,sans-serif">Call us on 800–MAXUAE (800-629823).</strong> <br>7 days a week, 24 hours a day</div>
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<div style="width:49%;display:inline-block;font-family:Helvetica,Arial,sans-serif">
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<tr style="font-family:Helvetica,Arial,sans-serif">
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								© 2021 Retail World Limited </span></td>
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							<a href="https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_shipped_AE_en" style="text-decoration:none;font-family:Helvetica,Arial,sans-serif;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
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</div>
</div>-- <br><div dir="ltr"><div dir="ltr"><div><font style="font-family:tahoma,sans-serif;color:rgb(0,0,0)">Arunthathi Ajith</font></div></div></div>
</div>
</div>
</div>
-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><font>Arunthathi Ajith</font></div></div></div>
</blockquote></div>

Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043289411763'>88888001040620211203_9516805310_1638478226526</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3621305