Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:02:27 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561600255            07:10 PM, 29th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:11 PM, 29th Nov                     hi                    I have requested returns from 3 of my orders after few days one person came and I gave 5 items total to him but after so many days it process only one order other orders started showing me like no return was processed           07:13 PM, 29th Nov                   mayar                   Could you please share your order number so that I can assist you further?           07:15 PM, 29th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:17 PM, 29th Nov                     hi                    9513268155           07:17 PM, 29th Nov                     hi                    These two orders           07:18 PM, 29th Nov                     hi                    Third order that is showing as return is 9513268311           07:20 PM, 29th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:20 PM, 29th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:20 PM, 29th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:21 PM, 29th Nov                     hi                    How many days it will take approx for update?           07:21 PM, 29th Nov                   mayar                   You will be contacted soon enough           07:24 PM, 29th Nov                   mayar                   Is there anything else i can help you with           07:24 PM, 29th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:27 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3493514