Subject: Ticket Assigned - Conversation with tasnim hamid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:02:23 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tasnim hamid tasnim hamid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tasnim Bot:  Hi Tasnim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112773281 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96598919681 Bot:  Please wait while we transfer you to an agent Agent:  Hi Tasnim, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  ya hw r u? Agent:  I'm great, thanks Agent:   Please provide us with your inquiry, so that we can assist you optimally. Customer:  ya c i hv ordr my items in d morning Customer:  so i want to know till wr it cm Agent:  Please confirm if you are contacting regarding the following order number: 8112773281 Customer:  yes Customer:  r u thr Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  ok Agent:  I would like to inform you that your order (8112773281) is placed successfully on Nov 14, 2021. Please note the shipping time frame is 2-3 business days. And you will be informed once your order is ready for delivery. Agent:  Once this order has been shipped out you will receive an email notification for the same containing the tracking details. Agent:  Is there anything else I can help you with today? Customer:  ok Customer:  thnk u hv a nice day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  tasnim Bot:  Hi Tasnim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112773281 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Customer:  hello Customer:  u thr Agent:  Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  ya hello hru? Customer:  c yesterday i place my order by 12pm n after tht i didnt get any msg related to my order so can u plz tell me till wr it reach? Agent:  this  is your email id [email-masked] Customer:  yes Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  ok Customer:  n one more thing i wanna knw tht how to c my order items Agent:  As  we can see your order 8112773281 has been placed successfully Agent:  Is there anything else I can help you with? Customer:  but y still i didnt get any msg frm centrpoint Customer:  i didnt get any email nor msg Customer:  n frm wr i  c my order items can u plz guide me via centerpoint app? Agent:  Once this order has been shipped out you will receive an email notification for the same containing the tracking details. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  how can i checked my order item Agent:  You  have 6 items Agent:  IMAGE Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  tasnim Bot:  Hi Tasnim ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112773281 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi  Tasnim,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Customer:  ya GM Customer:  ya c i hv order on 14 of nov n i got my order on 17 nov Customer:  on tht sm day i hv click on the return option for my few items Customer:  it has been 4 days but still no body cm n click my item frm my place Agent:  We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3- 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: ( 96598919681). Customer:  so i just wanna knw whn ur delivery man will cm to click my item n whn after i ll get my refund back Agent:  Is there anything else i can help you with ? Customer:  thnk u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  tasnim hamid Bot:  Hi Tasnim Hamid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112773281 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:04 PM, 24th Nov                     tasnim hamid                    ok           05:04 PM, 24th Nov                     tasnim hamid                    hello           05:06 PM, 24th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:06 PM, 24th Nov                     tasnim hamid                    hii           05:06 PM, 24th Nov                     tasnim hamid                    c i place my order on 14nov n i got my order on 17nov on tht same day i hv send d return request n today is 24 of nov still non of ur campany men came to my place to tk my return item why is so can u plz tell me?           05:08 PM, 24th Nov                     tasnim hamid                    c b4 also its happen lyk this n after 18days i got my refund back m really not satisfied with ur service           05:10 PM, 24th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:10 PM, 24th Nov                     tasnim hamid                    ok           05:11 PM, 24th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:12 PM, 24th Nov                     tasnim hamid                    but when           05:12 PM, 24th Nov                     tasnim hamid                    but still i did'nt get any msg frm ur side           05:12 PM, 24th Nov                     tasnim hamid                    last tym also one of ur friend told me lyk this           05:13 PM, 24th Nov                     tasnim hamid                    u thr           05:15 PM, 24th Nov                     tasnim hamid                    hello           05:18 PM, 24th Nov                     tasnim hamid                    u thr           05:23 PM, 24th Nov                   mayar                   we are truly sorry . you will be contacted soon enough .           05:24 PM, 24th Nov                   mayar                   Is there anything else i can help you with           05:25 PM, 24th Nov                     tasnim hamid                    c i just wanna knw k whn ur delivry man come to pick my return item           05:25 PM, 24th Nov                     tasnim hamid                    coz m not getting an update frm ur side now wt to do           05:25 PM, 24th Nov                   mayar                   you will be contacted soon enough .           05:26 PM, 24th Nov                     tasnim hamid                    this is really not good enough service i must say           05:26 PM, 24th Nov                   mayar                   We sincerely apologize for any inconvenience caused,           05:34 PM, 24th Nov                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:34 PM, 24th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           05:34 PM, 24th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:35 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3449334