Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:02:22 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation anand                    Bot:  Hi again! Bot:  Please enter your name Customer:  anand Bot:  Hi Anand ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9581385781 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9511385789 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566345423            01:48 PM, 21st Nov                   mayar                   Hi Anand,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:49 PM, 21st Nov                     anand                    Hii           01:49 PM, 21st Nov                     anand                    My order number is 9511385789           01:49 PM, 21st Nov                     anand                    Ordered few weeks back           01:49 PM, 21st Nov                     anand                    What is the status           01:49 PM, 21st Nov                     anand                    Hello mayar           01:50 PM, 21st Nov                     anand                    Are u der           01:51 PM, 21st Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:54 PM, 21st Nov                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           01:55 PM, 21st Nov                   mayar                   We sincerely apologize for any inconvenience caused,           01:55 PM, 21st Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:55 PM, 21st Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:55 PM, 21st Nov                   mayar                   Is there anything else i can help you with           01:57 PM, 21st Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3417788