Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:01:44 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation upasana mahanta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  upasana mahanta Bot:  Hi Upasana Mahanta ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9514626260 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  505091653            03:41 PM, 24th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:44 PM, 24th Nov                     upasana mahanta                    Hi.. i cancelled my order today. But it's showing deliverd to me           03:46 PM, 24th Nov                     upasana mahanta                    9514626260this is the order no           03:46 PM, 24th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:46 PM, 24th Nov                     upasana mahanta                    Sure my           03:46 PM, 24th Nov                   mayar                   as we checked with our courier partner,he contacted you on number 971505091653 and delivered the order on 11/24/21.           03:51 PM, 24th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:53 PM, 24th Nov                     upasana mahanta                    R u serious?do you have any proof?           03:53 PM, 24th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:54 PM, 24th Nov                     upasana mahanta                    Delivery guy called me and i told him that i want to cancel the order and he said ok. Then why he is lying???           03:55 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3448200