Subject: Ticket Assigned - Conversation with mercy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:01:44 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mercy mercy                    Bot:  Hi again! Bot:  Please enter your name Customer:  mercy Bot:  Hi Mercy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9514218983 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508807463            01:18 PM, 24th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:20 PM, 24th Nov                     mercy                    hi  would like to follow up on my order           01:21 PM, 24th Nov                     mercy                    i placed it on 20th it shows it was shipped by 21st           01:22 PM, 24th Nov                     mercy                    9514218983           01:22 PM, 24th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:22 PM, 24th Nov                     mercy                    sure thanks           01:23 PM, 24th Nov                   mayar                   Is this contact number is correct 0508807463 ?           01:23 PM, 24th Nov                     mercy                    yes           01:24 PM, 24th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:24 PM, 24th Nov                   mayar                   Is there anything else i can help you with           01:25 PM, 24th Nov                     mercy                    would like to know why its delayed           01:25 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3446515