Subject: Ticket Assigned - Need escalation Oracle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:01:43 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation Oracle User 
                   Hi           08:45 AM, 23rd Nov      

              
 User 
                   I have returned my product           08:45 AM, 23rd Nov      

              
 User 
                   But in order details it is not showing as returned           08:45 AM, 23rd Nov      

              
 User 
                   What about my refund?           08:45 AM, 23rd Nov      

            
 Mazin                   Hi Dear customer,Good morning, Thank you for contacting us. My name is Mazin Bassi           08:47 AM, 23rd Nov 

            
 Mazin                   Could you please share your order number so that I can assist you further?           08:47 AM, 23rd Nov 

              
 User 
                   Ok           08:47 AM, 23rd Nov      

              
 User 
                   1613463171           08:48 AM, 23rd Nov      

            
 Mazin                   As we can see the items has not been collected yet           08:50 AM, 23rd Nov 

              
 User 
                   Yesterday already collected           08:51 AM, 23rd Nov      

            
 Mazin                   Please share with us the return receipt           08:54 AM, 23rd Nov 

              
 User 
                   Ok           08:56 AM, 23rd Nov      

              
 User 
                   42724130046           08:56 AM, 23rd Nov      

              
 User 
                   This is the reference number from aramex gave           08:56 AM, 23rd Nov      

              
 User 
                   To abishek           08:57 AM, 23rd Nov      

            
 Mazin                   Did the driver give you a return receipt ?           08:59 AM, 23rd Nov 

              
 User 
                   No           09:01 AM, 23rd Nov      

              
 User 
                   He gave this only           09:02 AM, 23rd Nov      

            
 Mazin                   please accept our sincere apologies for this . we will escalate this issue to our concerned team and they will update you asap           09:02 AM, 23rd Nov 

            
 Mazin                   Is there anything else i can help you with ?           09:02 AM, 23rd Nov 

              
 User 
                   No           09:04 AM, 23rd Nov      

              
 User 
                   Please do asap           09:04 AM, 23rd Nov      

            
 Mazin                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          09:05 AM, 23rd Nov 

       

 View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3434857