Subject: Ticket Assigned - Need escalation late delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:01:39 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation late delivery sireesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sireesha Bot:  Hi Sireesha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9512757434 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  525903570            09:44 AM, 19th Nov                   Mazin         
           Hi  Sireesha,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           09:46 AM, 19th Nov                     sireesha                    We have placed above order. We keep getting message saying delivery is rejected by customer           09:46 AM, 19th Nov                     sireesha                    None one has contacted us           09:47 AM, 19th Nov                     sireesha                    Can u arrange for order delivery           09:47 AM, 19th Nov                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:48 AM, 19th Nov                     sireesha                    Hi, We were unable to deliver your order 9512757434 on 2021-11-19 07:47:58, reason: Order rejected by customer. Click to give feedback https://tracking.fareye.co/tracking?t1+nFRzts3v18DDO7YK8X5kSIjvHM7YnFjtmIwml0DI=#/ Stay Happy!           09:48 AM, 19th Nov           
           sireesha                    Above is message for your info. We had received 3 such messages and never rejected the order           09:49 AM, 19th Nov                   Mazin                   Is this your correct contact number 971525903570 ?           09:50 AM, 19th Nov                     sireesha                    Yes           09:50 AM, 19th Nov                     sireesha                    If an alternate number is needed can be shared           09:51 AM, 19th Nov                     sireesha                    0558994282           09:51 AM, 19th Nov                   Mazin                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver your order asap           09:53 AM, 19th Nov                   Mazin                   Is there anything else i can help you with ?           09:53 AM, 19th Nov                     sireesha                    Thankyou           09:53 AM, 19th Nov          
            sireesha                    No thanks,           09:54 AM, 19th Nov                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 AM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3401225