Subject: Ticket Assigned - Conversation with deidre
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Dec 2021 13:01:37 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deidre deidre                    Bot:  Hi again! Bot:  Please enter your name Customer:  deidre Bot:  Hi Deidre ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8111200716 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:24 AM, 10th Nov                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:28 AM, 10th Nov                     deidre                    Hi           10:29 AM, 10th Nov                     deidre                    My order has not been delivered yet           10:29 AM, 10th Nov                     deidre                    8111200716           10:29 AM, 10th Nov                     deidre                    The track always says address issue but nobody has even called me and this is not the first time that the order is being delivered           10:30 AM, 10th Nov                     deidre                    Are you there ?           10:33 AM, 10th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:35 AM, 10th Nov                     deidre                    Ok           10:39 AM, 10th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:42 AM, 10th Nov                     deidre                    More than 10mins           10:42 AM, 10th Nov                   محمد                   We apologize for that delay           10:42 AM, 10th Nov                     deidre                    Ok pls hurry           10:43 AM, 10th Nov                   محمد                   Please provide us with your contact number and your full address in order to be updated (mobile number - house number - street name - neighborhood - city)           10:43 AM, 10th Nov                     deidre                    As in the system           10:43 AM, 10th Nov                     deidre                    55072532           10:43 AM, 10th Nov                   محمد                   So we can forward it to the courier           10:43 AM, 10th Nov                     deidre                    Salmiya block 10 Yousef al Bader st           10:43 AM, 10th Nov                   محمد                   there is address issue           10:43 AM, 10th Nov                     deidre                    Bldg 50, 4th floor, flat 14           10:43 AM, 10th Nov                   محمد                            10:44 AM, 10th Nov                     deidre                    They have delivered here before           10:44 AM, 10th Nov                     deidre                    They should call me ..           10:44 AM, 10th Nov                     deidre                    Not once have I recieved a call from courier           10:44 AM, 10th Nov                   محمد                   Please note the registred mobile on shipment was  55072535           10:45 AM, 10th Nov                     deidre                    Why ...           10:45 AM, 10th Nov                   محمد                   so we will escalate your issue  to update mobile number as well           10:45 AM, 10th Nov                   محمد                   Is there anything else I can help you with?           10:45 AM, 10th Nov                     deidre                    Ok           10:45 AM, 10th Nov                     deidre                    Pls           10:45 AM, 10th Nov                     deidre                    No thats all           10:45 AM, 10th Nov                     deidre                    Please ensure tgey deliver as soon as possible           10:46 AM, 10th Nov                   محمد                   we will so the needful           10:47 AM, 10th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:47 AM, 10th Nov                     deidre                    Thank you           10:47 AM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3342297