Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Dec 2021 17:19:42 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div style="direction: rtl">Any updates !!!!!</div>
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<span class="s1" style="font-size: 16px">وفقا</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">لقانون</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">البحرين</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">للمستهلك</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">الحق</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">في</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">استبدال</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">السلعة</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">أو</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">إرجاعها</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">مع</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">استرداد</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">قيمتها،</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">خلال</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">خمسة</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">عشر</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">يوماً</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">من</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">تاريخ</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">استلام</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">السلعة،</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">ويلتزم</span><span class="s2" style="font-size: 16px"></span><span class="s1" style="font-size: 16px">المزود</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">في</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">هذه</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">الأحوال</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">بإبدال</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">السلعة</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">أو</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">استردادها</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">مع</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">رد</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">ثمنها</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">دون</span>
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<span class="s1" style="font-size: 16px">أية</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">تكلفة</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">إضافية</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">على</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">المستهلك</span><span class="s2" style="font-size: 16px">.</span>
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<span class="s1" style="font-size: 16px">ووفقا</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">لموقعكم</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">السياسة</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">مكتوبة</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">كالتالي</span><span class="s2" style="font-size: 16px">:</span>
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<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">If I pay for my order with a Credit or Debit Card,</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">how long will it take to process my refund?</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">If you've paid by Credit or Debit Card, here's</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">how long it will take:</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">1.2-3 business days to receive your</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">returned items.</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">2.2 business days to perform a quality</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">check and issue the refund.</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">Your bank or card issuer may take an</span></div>
<div dir="rtl" class="p3" style="margin: 0px; font-stretch: normal; font-size: medium; line-height: normal; -webkit-text-size-adjust: auto"><span class="s2" style="font-size: 16px">additional 4-15 business days to process the</span></div>
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<span class="s1" style="font-size: 16px">لم</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">يتم</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">تحديد</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">ما</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">اذا</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">كان</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">الدفع</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">عن</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">طريق</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">ال</span><span class="s2" style="font-size: 16px">debit card </span><span class="s1" style="font-size: 16px">يجب</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">ان</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">لا</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">يكون</span><span class="s2" style="font-size: 16px"> Benfit !!</span>
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<span class="s1" style="font-size: 16px">يرجى</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">ارجاع</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">المبلغ</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">على</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">حسابي</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">البنكي</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">او</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">سوف</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">يتم</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">تقديم</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">شكوى</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">رسمية</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">لدى</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">الجهات</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">المختصة</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">لحماية</span><span class="s2" style="font-size: 16px"> </span><span class="s1" style="font-size: 16px">المستهلك</span>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 3 Dec 2021, at 6:25 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="rtl">مرحبا زينب،</div>
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<div dir="rtl">شكرا على تواصلك معنا.</div>
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<div dir="rtl">بالعودة للطلب رقم (7315645924) نود إعلامكم أنه تم استرداد المبلغ (86.33 د.ب) في رصيدي الخاص بك، ويمكنك استخدام حساب رصيدي الخاص بك في عملية الشراء عبر الإنترنت في 5 خطوات سهلة:</div>
<div dir="rtl">الخطوة 1 - ما عليك سوى تسجيل الدخول إلى حسابك</div>
<div dir="rtl">الخطوة 2 - ابدأ التسوق</div>
<div dir="rtl">الخطوة 3 - أضف العناصر المختارة إلى السلة</div>
<div dir="rtl">الخطوة 4 - انتقل إلى الخروج</div>
<div dir="rtl">الخطوة 5 - حدد رصيدي كخيار دفع</div>
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<div dir="rtl">لا تتردد في التواصل معنا إذا كنت بحاجة إلى مزيد من المساعدة.</div>
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<div dir="rtl">أصدقائك،</div>
<div dir="rtl">فريق الدعم</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3522427