Subject: New Reply Received - Item cancelled from Splash
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 06:30:51 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Item cancelled from Splash  Ticket comment <div dir="ltr">HI <div>
<br>In that case,is it possible to get the black jacket instead with size 8?</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 28 Nov 2021 at 12:09, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Alishya,</div>
<div><br></div>
<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
<div><br></div>
<div dir="ltr">This order is not cancelled, during quality check we found out that 1 items were not in a good condition to be sold and it was the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items. </div>
<div dir="ltr"><br></div>
<div>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
<div><br></div>
<div>Our delivery partner will call you before delivering these items.</div>
<div><br></div>
<div>Hope this helps and have a great evening! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3477701