Subject: Ticket Assigned - Conversation with safeerudheen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 09:01:58 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with safeerudheen safeerudheen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  safeerudheen Bot:  Hi Safeerudheen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by car
 d - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508363494            08:14 PM, 06th Nov                     safeerudheen                    Ok           08:14 PM, 06th Nov                   Haneen                   Hello , my name is Haneen, how may I help you?           08:15 PM, 06th Nov                     safeerudheen                    I made a return but still not recieved ref
 und           08:15 PM, 06th Nov                   Haneen                   please provide me with your order number           08:17 PM, 06th Nov                     safeerudheen                    Your refund of SAR 84.00 for order 6359502073 is on its way & will be credited in 5-7 business days.           08:17 PM, 06th Nov                     safeerudheen                    This message received but no refund still since 20 days           08:18 PM, 06th Nov                   Haneen                   please provide me with your order number           08:18 PM, 06th Nov                     safeerudheen                    6359502073           08:19 PM, 06th Nov                   Haneen                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:20 PM, 06th Nov                     safeerudheen                    Ok           08:20 PM, 06th Nov                   Haneen                   We sincerely apologize for any inconven
 ience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:23 PM, 06th Nov                     safeerudheen                    Should I wait ?           08:23 PM, 06th Nov                   Haneen                   We request you to please allow us some time so we can work on this and do the needful.           08:25 PM, 06th Nov                   Haneen                   Do you have another query?           08:26 PM, 06th Nov                     safeerudheen                    No only this           08:27 PM, 06th Nov                     safeerudheen                    I should wait online ?????           08:27 PM, 06th Nov                   Haneen                   yes           08:28 PM, 06th Nov                     safeerudheen                    Ok           08:28 PM, 06th Nov                   Haneen                   It was a pleasure to assist you. Thank you for shopping with us. 
  Have a wonderful day.           08:29 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3324588