Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 04:22:33 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Dear Team,<div dir="auto">Good Morning</div>
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<div dir="auto">Can you update me regarding my refund,</div>
<div dir="auto">Still why i did not get my refund?</div>
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<div dir="auto">Thank you<br><div dir="auto">Touqeer Anjum<br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 18 Nov 2021, 18:56 Touqeer Anjum, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Team!<div dir="auto"><br></div>
<div dir="auto">Any update of my refund ? <br><br><div dir="auto">Touqeer Anjum<br><br>
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<div dir="ltr" class="gmail_attr">On Wed, 10 Nov 2021, 22:54 Touqeer Anjum, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Sir,<div dir="auto"><br></div>
<div dir="auto">Please you also note that its more then 28 days now from 06 OCT 2021. And still i did not get back my money. </div>
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<div dir="auto">And yes it was not my  ideol experience with the centerpoint. Its look like scam.</div>
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<div dir="auto">But i hope i ll get back my money as  well.</div>
<div dir="auto"> May i know now what is you manually return procedure. Can you explain please even its rejected so why till now its not resolved ? If you go back on 06 OCT so now more then a month but its your department fail to return my money.<br><br><div dir="auto">Touqeer Anjum<br><br>
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<div dir="ltr" class="gmail_attr">On Wed, 10 Nov 2021, 11:29 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Touqeer,<br><br>Thank you for contacting us and giving us the opportunity to serve you.<br><br>Please accept our apologies for this inconvenience we have caused you, we know this is not your ideal shopping experience with us.<br><br>Please note that the amount (SAR206.99) was returned by us successfully on<strong> (10/6/21 ), </strong>but due to technical reasons, the return process was rejected and therefore the concerned team was contacted and the amount was manually returned to your account.<br><br><strong dir="ltr">We kindly request you to wait for 28 working days to end since the refund has processed and in the event that the amount doesn't appear after this period please send us again to do the needful.<br></strong><br>We thank you for your patience and understanding.<br><br>We are pleased to assist you, do not hesitate to contact us if you have any other questions.<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3207988