Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Nov 2021 19:40:19 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<span style='color:rgb(80,0,80);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:12.8px'>Hi max team,</span><div><font color="#500050"><span style="font-size:12.8px"><br></span></font></div>
<div><font color="#500050"><span style="font-size:12.8px">still no courier team contacted me for item collection.</span></font></div>
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<font color="#500050"><span style="font-size:12.8px">Are you lying or the courier team is lying?<br></span></font><div dir="auto" style='color:rgb(80,0,80);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style="font-size:12.8px">When will I get my money back?</span></div>
<div style='color:rgb(80,0,80);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style="font-size:12.8px">can i submit the item to any max store in abudhabi? did they accept because its already more than 1 month?</span></div>
<div dir="auto" style='color:rgb(80,0,80);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style="font-size:12.8px"><br></span></div>
<div dir="auto" style='color:rgb(80,0,80);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style="font-size:12.8px">Regards,</span></div>
<div dir="auto" style='color:rgb(80,0,80);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><span style="font-size:12.8px">Linish Vijayan</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Nov 15, 2021 at 4:25 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div dir="ltr">Hi Linismv,<br><br>Collection been picked from customer end, as confirmed from courier partner.<br><br>
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                          <blockquote>
                            On
                            Mon, 15 Nov at  2:13 PM
                            <span>,  Linismv &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<br><span style="font-size:12.8px">Hi max team,</span><div dir="auto"><span style="font-size:12.8px">When i will get my money back?</span></div>
<div dir="auto"><span style="font-size:12.8px"><br></span></div>
<div dir="auto"><span style="font-size:12.8px">Regards,</span></div>
<div dir="auto"><span style="font-size:12.8px">Linish Vijayan</span></div>
<div dir="auto"><span style="font-size:12.8px"><br></span></div>
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<span style="font-size:12.8px"><br></span><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div><blockquote>
<div>On Mon, Nov 15, 2021, 11:09 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div dir="ltr">Hi Linismv,<br><br>​item is picked from customer, hense forth closing the tickets.<br><br>
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                          <blockquote>
                            On
                            Sun, 14 Nov at 10:38 PM
                            <span>,  Linismv &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
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<div>Hi max team, </div>
<div dir="auto">My reg<span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>istered mobile number is +971529315971 and </span>alternative mobile no. Is 0507424119.</div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>My address is</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Room no. T-12712</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Building. BG-127</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Adnoc Housing Complex</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Ruwais, Abudhabi.</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><br></span></div>
<div><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Your courier team never called me on both mobile numbers in the last 1 month and no missed calls from unknown numbers. give me the courier team number, i'll contact them.</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><br></span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Regards,</span></div>
<div dir="auto"><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Linish vijayan</span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div><blockquote>
<div>On Sat, Nov 13, 2021 at 12:56 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div>Hi Linismv,<br><br>
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<div><font color="#333333"><br></font></div>
<div><font color="#333333">Thank you for contacting us,</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333"> We apologize for the inconvenience caused</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333" dir="ltr">Please note that we have heard back from courier and they have advised us that they have tried to contact you multiple time but without success. Kindly share with us your full address and contact number so that we can get the items collected on priority. The refund can only be processed by warehouse once the items have been received at their end..</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Feel free to contact us if you need further assistance.</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Your friends,</font></div>
<div><font color="#333333">Support Team</font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3263245