Subject: Ticket Assigned - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Nov 2021 11:56:17 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Click & Collect Order no. 1612316865 still showing processing  in app.
I have done online purchase on 12 Nov 21 and later rcvd mail from max mentioning order not processed even though amount detected.
Later when checked with Bank muscat customer  service, they informed the payment was processed successfully. 
As the status later  next day changed in app from placed to processing I assumed it would be fine now but it still remains processing for last 3 days. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3377226