Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Nov 2021 08:26:10 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ahzam 

Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahzam Bot:  Hi Ahzam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   
 
Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method. 
 
 Paid by card - card issuer may take an additional 2-15 business days to process the transaction. 
 
Paid by PayPal - may take an additional 4-15 business days to process the transaction. 
 
Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days. 
 
 Canceled your order? Your refund will depend on your payment method. 
 
 Paid by card - card issuer may take an additional 2-15 business days to process the transaction. 
 
Paid by PayPal - may take an additional 4-15 business days to process the transaction. 
 
Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.  
 
 For more details, go to Returns Process and Returns Policy under Help Centre. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553512875  
          09:44 PM, 25th Jul      

            
 mayar                   Hi Ahzam,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:44 PM, 25th Jul 

              
 ahzam 
                   My return request not yet processed           09:44 PM, 25th Jul      

              
 ahzam 
                   What is the reason of delay           09:45 PM, 25th Jul      

              
 ahzam 
                   We received your return request for order 6329655017 Sustainable Slim Fit Solid Mid... +1item(s). Our delivery partner will pick up your return in 2-5 days.           09:45 PM, 25th Jul      

            
 mayar                   Thank you for providing us with this details&nbsp;           09:46 PM, 25th Jul 

              
 ahzam 
                   This message was received aftef that no one came to collect           09:46 PM, 25th Jul      

            
 mayar                   Could you please allow me 2 minutes to check your order details?           09:46 PM, 25th Jul 

              
 ahzam 
                   Ok           09:46 PM, 25th Jul      

            
 mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:47 PM, 25th Jul 

            
 mayar                   Is there anything else i can help you with?&nbsp;           09:47 PM, 25th Jul 

              
 ahzam 
                   Just take retuand initiate the refund request..thanks           09:47 PM, 25th Jul      

            
 mayar                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          09:48 PM, 25th Jul 

       

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