Subject: New Reply Received - شكوى في تاخر الارجاع
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Oct 2021 10:39:04 +0000

Hi Ali Atef,  The customer has responded to the ticket.  شكوى في تاخر الارجاع  Ticket comment <div dir="ltr">Hi Akshay,<div><br></div>
<div>We already attempted that 4 times.</div>
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<div>However, the customer is not answering our phone calls.</div>
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<div>Kindly note that this order will be closed as this is pending without any response from the customer's side.</div>
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<div>Br.</div>
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<div>On Sat, Oct 30, 2021 at 12:35 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Hi
<a id="gmail-m_4270815028187648447OWAAM170B1F19A56241F89D5F124D42036D4A" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Jamal Sabbah</span></a>,<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u> <u></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Arrange collection asap.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Order ID: 6343916598<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">AWB: SD002895693<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Regards,<u></u><u></u></span></div>
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<div class="MsoNormal"><b><span style="font-family:Calibri,sans-serif">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span>
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<b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Jamal Sabbah &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, October 24, 2021 4:30 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: New comment - [#3211345] شكوى في تاخر الارجاع<u></u><u></u></span>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"><u></u><u></u></span>
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<div class="MsoNormal">Dear Akshay, <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Well noted with thanks.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Br. <u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">On Sun, Oct 24, 2021 at 4:26 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<u></u><u></u>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Aahdhrr to HelpCPAE<u></u><u></u></span></div>
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Comment added by : Akshay Berry<br>
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Comment Content: <u></u><u></u></span></div>
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<span style="font-size:11pt;font-family:Calibri,sans-serif"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Aurangzeb Younas</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Reminder for the collection.</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Order ID: 6343916598</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">AWB: SD002895693</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<b><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system">From:</span><span style="font-size:11pt;font-family:Calibri,sans-serif"> Akshay Berry
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<b>Sent:</b> Monday, October 18, 2021 1:16 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3211345] - شكوى في تاخر الارجاع</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Calibri,sans-serif"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="text-decoration:none">@Aurangzeb Younas</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Reminder for the collection asap.</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Order ID: 6343916598</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">AWB: SD002895693</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<b><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, October 11, 2021 5:23 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3211345] - شكوى في تاخر الارجاع</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  </span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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Azmy Awad <br>
Customer Care<br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C38f06c018d5d4ef0b68208d996ea0592%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706754132690930%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=JsSKib5JVpTn5gdPdL%2BE3BZfSYf112GAUr26j64S9JA%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_4270815028187648447gmail-m_-7138328384560059024Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjU3NzY2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G3SfqseQHEOQ0zP0HVoiYU35zuLsDywFjFnLLeO1mrI" alt="Image removed by sender. Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong> 800 SHIPA<br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C38f06c018d5d4ef0b68208d996ea0592%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706754132700924%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=FZqhA31Yydku0KzUlB%2F3nwS7S0gqMJRGU%2BGB5t2jwE8%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>11/10/2021 10:54 AM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3211345] -
</span><span style="font-size:10pt;font-family:Arial,sans-serif">شكوى</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">في</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">تاخر</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">الارجاع</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Dear</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">team,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Statement: Late Collection </span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Date : Aug 26, 2021</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">ID: 6343916598</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">ID: SD002895693</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Assistance</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Required: Need Urgent Collection</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Issue</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Description: The return request was created on 9/6/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:11pt;font-family:Arial,sans-serif;color:black">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1pt;font-family:fdtktid;color:white">3211345:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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www.landmarkgroup.com</a> <u></u><u></u></span></div>
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</span><span style="font-size:1pt;font-family:fdtktid;color:white">3211345:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style="font-size:13.5pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Jamal Sabbah</span></b><span style="font-size:13.5pt;color:black"><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Customer Service</span><span style="font-size:13.5pt;color:black"><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C38f06c018d5d4ef0b68208d996ea0592%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706754132710920%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XyAtaXK8bWj5v7kkEkL7m4FApCnBJaCcN1koLKYtXS0%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:13.5pt;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="200" height="200" style="width: 2.0833in; height: 2.0833in" id="gmail-m_4270815028187648447Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjU3NzY2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G3SfqseQHEOQ0zP0HVoiYU35zuLsDywFjFnLLeO1mrI" alt="Image removed by sender."></span></a><span style="font-size:13.5pt;color:black"><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> +962796227351</span><span style="font-size:13.5pt;color:black"><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">O:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> 80074472</span><span style="font-size:13.5pt;color:black"><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(6,31,221)">[email-masked]</span></a></span><span style="font-size:13.5pt;color:black"><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C38f06c018d5d4ef0b68208d996ea0592%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637706754132720913%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=M%2BAP%2FizSojPBHsTdcP0GB3Yc4ksCb1DWtad9PGoxS1Q%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:rgb(6,31,221)">shipa.com/delivery</span></a></span><u></u><u></u>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">www.landmarkgroup.com</a>
</div>

</blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Jamal Sabbah</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Customer Service</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962796227351</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3211345