Subject: Re: Drop payment [email-masked]
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Ali Atef <[email-masked]>, Elharith Elsiddig <[email-masked]>, Akshay Berry <[email-masked]>, jessie caparas <[email-masked]>, Mohammed Athar <[email-masked]>
Date: Tue, 19 Oct 2021 06:15:33 -0700 (MST)

Hi Malik, 

Please find the below customer's bank details and do the needful. 

Name: Hala Abdul Majeed Qassem 
Account Number : 4685409994088950 
Bank name: Bank Albilad 
Bank Branch Name: Shawqiya Branch 
Account number in IBAN format: SA6515000677125232500003 
Account type: Current account 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Ali Atef" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "Akshay Berry" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Tuesday, October 19, 2021 12:09:11 PM 
Subject: RE: Drop payment [email-masked] 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] Transaction is declined & refund is failed. 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Please get the customer bank details & update in tracker. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, October 19, 2021 6:14 AM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Ali Atef <[email-masked]>; Elharith Elsiddig <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Drop payment [email-masked] 

External email sender, please take precaution. 

Dear Athar, 

Amount is SAR 523.20 

Kindly advise further. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Atef" < [ mailto:[email-masked] | [email-masked] ] >, "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 18, 2021 8:45:10 PM 
Subject: RE: Drop payment [ mailto:[email-masked] | [email-masked] ] 

Hi [ mailto:[email-masked] | 
@Malik Ismail ] Please confirm the amount as well. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 18, 2021 3:57 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ali Atef < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment [ mailto:[email-masked] | [email-masked] ] 

Hi Athar, 

Please process refund through Payfort. 

6357187286 

Authorization Code 099368 

Regards, 

Malik 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 18, 2021 4:46 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ali Atef < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Drop payment [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

Please check and update on the below 

The amount has been deducted twice as per the customer, However there is only one order for the same amount 6357187354 

Pls check the below details and advise: 

Email ID. [ mailto:[email-masked] | [email-masked] ] 

order date: 3-10-2021 

amount: SAR523.20 

and Card number ("4685409994088950") 

Regards 
Shakeeb 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 13, 2021 5:23:06 PM 

Hi Team, 

ticket no (3212970) 

Email ID. [ mailto:[email-masked] | [email-masked] ] 

order date: 3-10-2021 

Authorization number(5867) 

amount: SAR523.20 

and Card number ("4685409994088950") 

issue description: The customer is claiming that the amount has been deducted twice. Kindly check the matter and update us asap. 

Regards, 

Atef 

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