Subject: New Reply Received - NEED ESCALATION
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Oct 2021 13:03:35 +0000

Hi Ali Atef,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Dear Team</span></div>
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<div class="MsoNormal"><span lang="EN-US">Please find the POD below, where the order is delivered .</span></div>
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<div class="MsoNormal"><img width="732" height="412" style="width:7.625in;height:4.2916in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2ODAwMDk3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mqGGCLhfV_f9VQRC9CmxskkPFDQ2EVk6CdIVdBAe8oU"></div>
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<div class="MsoNormal">Regards </div>
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<div class="MsoNormal">Abbas </div>
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<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 17, 2021 4:08:18 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; OLMUAE OPS &lt;[email-masked]&gt;; Vaibhav Ohri &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Dipesh Regmi &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3194309] - NEED ESCALATION
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<div class="x_MsoNormal">Hi <a id="OWAAM6E2BBE6725BC4D8BB308057B217C94A1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@OLMUAE OPS</span></a>
<a id="OWAAMBAACBDAA9A5A4F55B5EDF3CA28208886" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Vaibhav Ohri</span></a>,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Please provide POD.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Order ID:  9506327389</div>
<div class="x_MsoNormal">Tracking ID: FP100521002453</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards,</div>
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<div class="x_MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Gaurav Khemka &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, October 13, 2021 3:54 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3194309] - NEED ESCALATION</div>
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<div class="x_MsoNormal">Hi Jessie/Shababe,</div>
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<div class="x_MsoNormal">As highlighted earlier, please find the similar concern from babyshop concept. Emails are being sent to all escalation level together.
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<div class="x_MsoNormal">Please help to get this sorted.</div>
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<div class="x_MsoNormal">Regards,</div>
<div class="x_MsoNormal">Gaurav Khemka</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 13 October 2021 3:48 PM<br>
<b>To:</b> Dipesh Regmi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#3194309] - NEED ESCALATION</div>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,<br>
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Problem Statement: Need POD<br>
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Order Date: Oct 5, 2021<br>
Order ID:  9506327389<br>
Tracking ID: FP100521002453<br>
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Assistance Required: Need Urgent POD<br>
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Issue Description: The order was shipped from our side on 10/5/21 at 7:59 PM  and as per the LMG website the order was delivered to the customer on 10/6/21 7:17 PM<br>
But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Atef</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>3194309:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3194309