Subject: New Reply Received - Article Feedback - متى سأستلم طلبي؟
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 16 Oct 2021 12:40:20 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Article Feedback - متى سأستلم طلبي؟  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ugRNgmm8iQy72gjuFJX74w~~/AALN9wA~/RgRjS_uwPVcDc3BjQgphaDDIamFookRSUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
<div>Dear Team,  <br>
<br>
Kindly note we updated the customer's number and we will proceed with the delivery at the earliest convenience. <br>
<br>
Best regards, <br>
<br>
<span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/10/2021 4:01 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3205569] Article Feedback - متى سأستلم طلبي؟<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div>There is a new comment in the ticket submitted by رهف السلمي to HelpCPSA</div>
<br>
Comment added by : Akshay Berry<br>
<br>
Comment Content:
<div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAMF857DE126D574F6A8105B68228F764AB" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> <a href="mailto:[email-masked]" id="OWAAM9DA6F8727982476BBCB80C1EC785D7A6" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a> <a href="mailto:[email-masked]" id="OWAAM628B77431FF44315BBE579FB7B7BB22D" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Reminder for the delivery. Mobile number mentioned below.</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Order ID: 6356497659</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Tracking ID: SD003142385</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Customer contact number: <b>0561685366</b></span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Regards,</span></div>

<div> </div>

<div> </div>

<div>
<div class="MsoNormal"><b><span style="font-family:'calibri' , sans-serif">Akshay Berry</span></b></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">T: +971 4 5172125</span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div>
<div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0in 0in 0in">
<div class="MsoNormal"> </div>
</div>
</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From:<span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, October 10, 2021 9:41 AM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3205569] - Article Feedback - متى سأستلم طلبي؟</span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div> </div>

<div> </div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NzkwODg0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PV9oMXfAEp0p_J6sNFnCcYI0VNlEczWq3ENegtHQBCs" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Ahmad,  <br>
<br>
We will do our best to arrange the delivery at the earliest convenience.<br>
<br>
Best regards,  </span></div>

<div> </div>

<div> </div>

<div>
<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C84c9285dc8e74a3e2f9908d98bb09cef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637694412939368324%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=1Ucsr2ZmSpqYGVtng%2Fhf6m7VSf1ylShUe2mMHcglDLI%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NzkwODg0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PV9oMXfAEp0p_J6sNFnCcYI0VNlEczWq3ENegtHQBCs" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C84c9285dc8e74a3e2f9908d98bb09cef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637694412939378322%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=UIM%2B1ni1Dr21g7MFPIDpageCm9TXRTjWYKTCE8MT%2B9s%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div> </div>

<div> </div>

<div align="center" class="MsoNormal" style="text-align:center">
<hr align="center">
</div>

<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>10/10/2021 1:18 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3205569] - Article Feedback - </span><span style="font-size:10pt;font-family:'arial' , sans-serif">متى</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">سأستلم</span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'arial' , sans-serif">طلبي؟</span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span>
</div>

<div> </div>

<div> </div>

<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Team, <br>
<br>
Problem Statement: Late delivery<br>
<br>
Order Date : Sep 30, 2021<br>
Order ID: 6356497659<br>
Tracking ID: SD003142385<br>
<br>
Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on Sep 30, 2021 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
<br>
Regards,<br>
Ahmad</span></div>

<div> </div>

<div> </div>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3205569:1125156</span>
</div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NzkwODg0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PV9oMXfAEp0p_J6sNFnCcYI0VNlEczWq3ENegtHQBCs" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/lp3wDHhy2DWxp0gXxigchQ~~/AALN9wA~/RgRjS_uwPlcDc3BjQgphaDDIamFookRSUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3205569