Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 14 Oct 2021 22:43:36 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team,</div>
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<div dir="auto">Thank you for processing the refund amount of SAR 22.95 for the order no.6345749932, but I would like to inform you that the item has not yet been collected back.</div>
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<div dir="auto">Also there is no response for the return process for the order no. 6346182800.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Faisal Kadri</div>
<div dir="auto">0595784738</div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 02/10/2021  13:35  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3108702] - Returns </div>
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<div dir="ltr">Hello Faisal ,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">With reference to order numbers 6345749932 would like to inform you that we have processed the refund of amount 22.95 on 02/10/2021 and the amount you paid online will be refunded back to your original payment method within 7- 14 and you can keep the item for this order.</div>
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<div dir="ltr">With reference to order numbers 6346182800 we create a new return request and we request you to file the email which send to you and our courier team will contact you within 3-5 working days to collect the item. </div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3108702