Subject: New Reply Received - ابغى ارجع البلايز هذي والى الان لم يتم حضور المندوب لاستلامها
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Oct 2021 12:33:46 +0000

Hi Ali Atef,  The customer has responded to the ticket.  ابغى ارجع البلايز هذي والى الان لم يتم حضور المندوب لاستلامها  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/oxz60WfCmvjgEWaQRYKR6w~~/AALN9wA~/RgRjSAWnPVcDc3BjQgphYCfSZmFSf3EtUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
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Kindly note the order has been rejected by the customer on the last collection attempt. Please advise for further instructions. <br>
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Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/10/2021 3:20 PM GMT+04:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#3169828] ابغى ارجع البلايز هذي والى الان لم يتم حضور المندوب لاستلامها<br>
 
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<div>There is a new comment in the ticket submitted by D Sh to HelpCPAE</div>
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Comment added by : Mohamed Ali Mahmoud<br>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Dear All,</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Case still pending, can we get an update on this ASAP.</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Thanks</span></div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Ali </span></div>

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<div>From:<span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, October 9, 2021 7:02 PM<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3169828] - <span dir="RTL" lang="AR-SA">ابغى ارجع البلايز هذي والى الان لم يتم حضور المندوب لاستلامها</span></span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C7581d4ae9aeb4ca5d8b008d98b35c3bc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693885294276157%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=AkD7ng2%2BH3JviKwSdVRpkKxqOc0MrsDTuRA3WfX6DOs%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img id="_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C7581d4ae9aeb4ca5d8b008d98b35c3bc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637693885294286115%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=YjFzyLhN909UicqYmffDf41tHej%2Fn81m1ycXQqOrci0%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>9/10/2021 4:17 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3169828] - </span><span dir="RTL" lang="AR-SA" style="font-size:10pt">ابغى ارجع البلايز هذي والى الان لم يتم حضور المندوب لاستلامها</span><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Team,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Kindly note that the customer has informed us that nobody has contacted her and she is waiting since 1 month to return the items , so we request you to contact the customer with the following phone number <strong><span style="font-family:'-apple-system' , serif">0503679702 </span></strong> and reattempt the collection at the earliest.</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Ebrahim Hageb</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">On Sat, 9 Oct at 11:18 AM <span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system' , serif">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system' , serif"><span class="separator">Collection still not done.</span><br>
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<span class="separator">Problem Statement: Late Collection </span><br>
<span class="separator">Order Date : Sep 8, 2021</span><br>
<span class="separator">Order ID: 6348541826</span><br>
<span class="separator">Return Tracking ID: SD002942735</span><br>
<span class="separator">Assistance Required: Need Urgent Collection</span><br>
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<span class="separator">Issue Description: The return request was created on 9/11/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Atef</span></span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3169828:1125156</span>
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