Subject: New Reply Received - Conversation with إيمان الجهني
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Oct 2021 11:34:51 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Conversation with إيمان الجهني  Ticket comment <div dir="ltr">
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<a class="gmail_plusreply" id="plusReplyChip-5" href="mailto:[email-masked]" rel="noreferrer">@Lastmile Yanbu</a> FYI<br>
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<br><div><font color="#0000ff">Regards</font></div>
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<font color="#061fdd"><b>Bin YOunas</b></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 59 692 1272</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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<div>On Sun, Oct 10, 2021 at 2:32 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><a id="gmail-m_7966225698988012060OWAAME97DF61BF94A46FFA1A54D9446D193AD" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>
<a id="gmail-m_7966225698988012060OWAAMCAF5731A72F74D238EDF83074DE64EB6" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Reminder for delivery.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Regards,<u></u><u></u></span></div>
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<div class="MsoNormal"><b><span style="font-family:Calibri,sans-serif">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span>
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<b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Akshay Berry
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<b>Sent:</b> Wednesday, October 6, 2021 6:24 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#3158587] Conversation with إيمان الجهني<u></u><u></u></span>
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<u></u> <u></u>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><a id="gmail-m_7966225698988012060OWAAM6506A2FFA9464B55889F71489CDAA427" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>
<a id="gmail-m_7966225698988012060OWAAMFF3A9DC5D750434892899F6FB2B8230E" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Order ID: 6354213956<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Tracking ID: SD003044679<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Customer has shared her alternative mobile number.<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">please arrange delivery and contact customer on this number (0502311486)<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Regards<u></u><u></u></span></div>
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<div class="MsoNormal"><b><span style="font-family:Calibri,sans-serif">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:11pt;font-family:Calibri,sans-serif"><u></u><u></u></span>
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<b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, October 5, 2021 5:35 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: New comment - [#3158587] Conversation with إيمان الجهني<u></u><u></u></span>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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Kindly note that the order was attempted 3 times for delivery and the customer was not available. Please advise further instructions.<br>
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Best regards,  <u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="gmail-m_7966225698988012060labelnamesf">Azmy Awad </span><br>
<span class="gmail-m_7966225698988012060labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cbc484b434b7a458ee6cb08d98804eba4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690376981720437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=mTdp5Kg6wADxY9a%2F9FUukWRHCfokfEOmQuCa5fyUEIg%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_7966225698988012060_x0000_i1035" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc5MTM3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XbtcovOuDnpqeLSETE8LV1UgJARJ9nlc6jFx5IPWxzw" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_7966225698988012060labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_7966225698988012060labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cbc484b434b7a458ee6cb08d98804eba4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690376981730428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9Kj%2FsTR13xvqZHzu73e5vMO2ugY0MzlkbURs8TOktb0%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>5/10/2021 4:19 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong>EMP559 Amer Hmaidat (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)<br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>New comment - [#3158587] Conversation with
</span><span style="font-size:10pt;font-family:Arial,sans-serif">إيمان</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">الجهني</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
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<span style="font-size:10.5pt;font-family:-apple-system,serif">There is a new comment in the ticket submitted by
</span><span style="font-size:10.5pt">إيمان</span><span style="font-size:10.5pt;font-family:-apple-system,serif">
</span><span style="font-size:10.5pt">الجهني</span><span style="font-size:10.5pt;font-family:-apple-system,serif"> to HelpCPAE<u></u><u></u></span>
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Comment added by : Akshay Berry<br>
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Comment Content: <u></u><u></u></span></div>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Hi
<a id="gmail-m_7966225698988012060OWAAM02BBEF17D251497E85428358EE234B63" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Delivery still pending.</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Order ID: 6354213956</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Tracking ID: SD003044679</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:11pt;font-family:Calibri,sans-serif">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<b><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system,serif">From:</span><span style="font-size:11pt;font-family:Calibri,sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Sunday, October 3, 2021 8:56 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3158587] - Conversation with إيمان الجهني</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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The delivery will be attempted as requested.<br>
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We will do the needful to have it arranged and delivered at the earliest convenience.<br>
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Best regards,<br>
  </span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
</span><span class="gmail-m_7966225698988012060labelnamesf0"><span style="font-size:10pt;font-family:Verdana,sans-serif">Amro Hmidat</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="gmail-m_7966225698988012060labeltitlesf0">Customer Care</span></span><span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cbc484b434b7a458ee6cb08d98804eba4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637690376981730428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=9Kj%2FsTR13xvqZHzu73e5vMO2ugY0MzlkbURs8TOktb0%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_7966225698988012060Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTc5MTM3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XbtcovOuDnpqeLSETE8LV1UgJARJ9nlc6jFx5IPWxzw" alt="Image removed by sender. Image removed by sender."></span></a><span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
</span><strong><span style="font-size:10pt;font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_7966225698988012060labelnormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> 800 SHIPA</span></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>3/10/2021 7:51 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3158587] - Conversation with
</span><span style="font-size:10pt;font-family:Arial,sans-serif">إيمان</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">الجهني</span><span style="font-size:10.5pt;font-family:-apple-system,serif"><br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">Hi Team,<br>
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Please advise if any update on the below.<br>
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Regards,<br>
M.Murshed<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">On Sun, 3 Oct at 4:06 PM
<span class="gmail-m_7966225698988012060separator">, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span class="gmail-m_7966225698988012060separator"><span style="font-size:10.5pt;font-family:-apple-system,serif">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span class="gmail-m_7966225698988012060separator"><span style="font-size:10.5pt;font-family:-apple-system,serif">Order still not delivered.</span></span><span style="font-size:10.5pt;font-family:-apple-system,serif"><u></u><u></u></span>
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<span class="gmail-m_7966225698988012060separator">Problem Statement: Late Delivery</span><br>
<span class="gmail-m_7966225698988012060separator">Order Date : Sep 23, 2021</span><br>
<span class="gmail-m_7966225698988012060separator">Order ID: 6354213956</span><br>
<span class="gmail-m_7966225698988012060separator">Tracking ID: SD003044679</span><br>
<span class="gmail-m_7966225698988012060separator">Assistance Required: Need Urgent Delivery</span><br>
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<span class="gmail-m_7966225698988012060separator">Issue Description: The order was shipped from our side on Sep 24, 2021  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span><br>
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<span class="gmail-m_7966225698988012060separator">Regards,</span><br>
<span class="gmail-m_7966225698988012060separator">Atef</span><u></u><u></u></span></div>
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