Subject: New Reply Received - Order #9690599695 pending refund amount
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 09 Oct 2021 23:09:59 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Order #9690599695 pending refund amount  Ticket comment <div>Dear max</div>
<div><br></div>
<div>Total amount need to refund as per the return should be 93.5 but you refund only 66 only still 27.5 pending, it should be on my account rather then damaging our long time relationship </div>
<div><br></div>
<div>Kiran davis </div>
<div>
<br><br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, October 6, 2021, Kiran Deavis &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>Thank you for resolving two orders refund issue but still  9690601492 refund is pending</div>
<div>Total amount need to pay as per the return should be 93.5 but you paid only 66 only still 27.5 pending should be on my account rather then damaging our long time relationship </div>Attaching max website current screen shots for reference <div><br></div>
<div>
<br><span style="color:rgb(0,123,53);font-size:14px">My refund 27.5 aed is pending, I had waited for refund one month no action from your end only refunded 66 aed and as per returned the refund should be 93.5aed..so please add remaining 27.5aed to my account rather than wasting my time and also update in max account so that I can cross verify it..screen shot from current max account </span><div style="color:rgb(0,123,53)">Kiran </div>
<br>On Tuesday, October 5, 2021, Kiran Deavis &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Remind <div>no reply received <br><br><br><br>On Tuesday, October 5, 2021, Kiran Deavis &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>My refund 27.5 aed is pending, I had waited for refund one month no action from your end only refunded 66 aed and as per returned the refund should be 93.5aed..so please add remaining 27.5aed to my account rather than wasting my time and also update in max account so that I can cross verify it..screen shot from current max account <div>Kiran </div>
<div><br></div>
<div>
<br>On Sunday, September 5, 2021, Kiran Deavis &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Dear max <div>I have returned some items in the <span style='color:rgb(31,33,35);font-family:Lato,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:18px'>Order #9690601492 and it should be refunded as 93.5aed but I received 66aed only,please speed up the process and update by email </span>
</div>
<div>
<font color="#1f2123"><span style="font-size:18px">Kiran <br></span></font><br>On Saturday, September 4, 2021, Max Fashion &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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										<a href="https://twitter.com/maxfashionMENA" style="border:0;margin:0;padding:0;text-decoration:none" target="_blank" rel="noreferrer">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
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										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@maxfashionMENA</strong>.</div>
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800–MAXUAE (800-629823).</strong> <br>7 days a week, 24 hours a day</div>
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						<td align="left"><span style="font-size:11px;color:#848483">
								© 2021 Retail World Limited </span></td>
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							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#848483" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.maxfashion.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_AE_en" style="text-decoration:none;color:#848483" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3072840