Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 11:20:31 +0000

Hi Ali Atef,  The customer has responded to the ticket.    Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/GrAeL1tIyvpNsr1agAeypA~~/AALN9wA~/RgRjQAt7PVcDc3BjQgphVvvXXmEzZxBJUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear All,<br>
<br>
Kindly note that the order has been delivered already.<br>
<br>
Best regards,<br>
 
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<br>
<span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>4/10/2021 4:46 PM GMT+03:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked]); [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#3130003] -<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM1B0E5BEB5C3F41BABD936EC2132FB0B3" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a> <a href="mailto:[email-masked]" id="OWAAMC98D67B37A35441BB623B887456A1D91" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="OWAAMEC5842FDF30247B79AF3205F35994C88" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,</div>

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<div class="MsoNormal">Collection still pending.</div>

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<div class="MsoNormal">Order ID: 6347409543</div>

<div class="MsoNormal">Tracking ID: SD002941892</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer"> [email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>
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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, October 1, 2021 5:44 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3130003] -</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
<br>
Kindly note that we will proceed with the collection at the earliest as requested.<br>
<br>
Best regards,  </span></div>

<div>
<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd00dfbed71f84c7d904208d984e1891d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637686926473880349%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=2w0iCaxgFbbu3PF3n0KQb1%2FVUjkECFvxMeIEFC24mJY%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cd00dfbed71f84c7d904208d984e1891d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637686926473880349%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=2w0iCaxgFbbu3PF3n0KQb1%2FVUjkECFvxMeIEFC24mJY%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>1/10/2021 11:59 AM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3130003] -<br>
  </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Collection still not done.</span></div>
</div>

<div>
<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Late Collection <br>
Order Date: Sep 5, 2021<br>
Order ID: 6347409543<br>
Tracking ID: SD002941892<br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The return request was created on 9/11/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
<br>
Regards,<br>
Atef.</span>
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</div>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3130003:1125156</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_4" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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