Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 07 Oct 2021 11:14:31 +0000

Hi Ali Atef,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Dear Team</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">This was Attempted in Buraidah</div>
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">we will check with CSt and arrange collection</div>
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<br><div><font color="#0000ff">Regards</font></div>
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<font color="#061fdd"><b>Bin YOunas</b></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 59 692 1272</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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<div>On Thu, Oct 7, 2021 at 2:08 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by Maram Ibrahim to HelpMaxAE</div>
<br> Comment added by : Akshay Berry<br><br>Comment Content: <br><div>
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<a id="gmail-m_-4461949075728046362OWAAM19E08A90682F450C871B37E6D9D5BD9B" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>
<a id="gmail-m_-4461949075728046362OWAAM5EC98FB096404BA1ABC8155D989B0E51" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Tauseef Ahmed</span></a>,</div>
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<div class="MsoNormal">Reminder for the collection.</div>
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<div class="MsoNormal">Order ID: 6347409543</div>
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<div class="MsoNormal">Tracking ID: SD002941892</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div>From: Aurangzeb Younas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Monday, October 4, 2021 5:57 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tauseef Ahmed &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; AbdulKareem Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Numan Ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; ArishLaila &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karim Asklany &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#3130003] -</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>Dear Akshay</span></div>
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<div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'>This is ODA updated by Buraidah</span></div>
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<div class="MsoNormal"><span style='font-family:"Trebuchet MS",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">@Tauseef Ahmed</a> </span></div>
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<b><span style="font-size:12pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Bin YOunas</span></b><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(6,31,221)">Operations</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb7b0462c31ec483b3c5008d9873eea5a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689526550981483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=y0ajRBhAmrN4KgfDPkBFFIr424BGla3eF3ekH3%2BdTYY%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:rgb(17,85,204);border:1pt solid windowtext;padding:0in;text-decoration:none'><img width="200" height="200" style="width: 2.0833in; height: 2.0833in" id="gmail-m_-4461949075728046362Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTAwMTU1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AJecS7k48zY0zVmfR2n2687Hv-676qNCor0NzO-kBvs" alt="Image removed by sender."></span></a><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"> +966 59 692 1272</span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:rgb(6,31,221)">[email-masked]</span></a></span><span style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb7b0462c31ec483b3c5008d9873eea5a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689526550991478%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=pxhJG3IU96iCn58Bt48qD%2FwQ%2B%2FKgIPwzUpqpUm9dZ8w%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:rgb(6,31,221)">shipa.com/delivery</span></a></span>
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<div class="MsoNormal">On Mon, Oct 4, 2021 at 4:46 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</div>
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<div class="MsoNormal">Hi
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@AbdulKareem Hassan</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Numan Ali</span></a>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Aurangzeb Younas</span></a>,</div>
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<div class="MsoNormal">Collection still pending.</div>
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<div class="MsoNormal">Order ID: 6347409543</div>
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<div class="MsoNormal">Tracking ID: SD002941892</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10pt">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, October 1, 2021 5:44 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3130003] -</div>
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<div><b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  </span></div>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span>Azmy Awad </span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb7b0462c31ec483b3c5008d9873eea5a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689526550991478%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Nv0SbfkrKhDIbfBb%2F%2BwrceAoyxpxG5ADLwP0aIMExNQ%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-4461949075728046362gmail-m_-2566926557944028377Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NTAwMTU1NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.AJecS7k48zY0zVmfR2n2687Hv-676qNCor0NzO-kBvs" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
<span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb7b0462c31ec483b3c5008d9873eea5a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637689526551001472%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=feDZZPKzgUviHYUzAU2GCgTgsCIf9rtp82GdzER3fw8%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>1/10/2021 11:59 AM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3130003] -<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system,serif">Hi Team,<br>
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Collection still not done.</span></div>
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Problem Statement: Late Collection <br>
Order Date: Sep 5, 2021<br>
Order ID: 6347409543<br>
Tracking ID: SD002941892<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 9/11/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Atef.</span></div>
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