Subject: New Reply Received - Late collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 02 Oct 2021 12:45:27 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Late collection  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">
<a class="gmail_plusreply" id="plusReplyChip-5" href="mailto:[email-masked]" rel="noreferrer">@Tauseef Ahmed</a> <a class="gmail_plusreply" id="plusReplyChip-6" href="mailto:[email-masked]" rel="noreferrer">@Lastmile Buraidah</a>  FYI<br>
</div>
<div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<br><div><font color="#0000ff">Regards</font></div>
<div><br></div>
<div>
<font color="#061fdd"><b>Bin YOunas</b></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 59 692 1272</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
</div>
</div></div></div></div></div>
<br>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Oct 2, 2021 at 3:30 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	
<div>There is a new comment in the ticket submitted by ahmed to HelpMaxSA</div>
<br> Comment added by : Akshay Berry<br><br>Comment Content: <br><div>
<div class="MsoNormal">
<a id="gmail-m_-216154693951952844OWAAME42F213A606C4EFB89938BA3EF31071D" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Numan Ali</span></a>
<a id="gmail-m_-216154693951952844OWAAM3D849A78D3484421A41A0FAAD03A02F5" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>
<a id="gmail-m_-216154693951952844OWAAMD023E5A173814193B96333ADFDC0B366" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@AbdulKareem Hassan</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Reminder for the collection asap.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Order ID: 6345885601</div>
<div></div>
<div></div>
<div class="MsoNormal">Tracking ID: SD002884531</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10pt">Email: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="color:windowtext">[email-masked]</span></a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div><blockquote>
<div>From: Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, September 27, 2021 2:50 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3131968] - Late collection</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:1pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="gmail-m_-216154693951952844Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MzQzMzg2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nem6VcJ4NV_b3Qzs9N_OLlynThKECoURjx6AtQkLk8w" alt="Image removed by sender."></span><span style="font-size:1pt;font-family:Verdana,sans-serif"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> 
</span></div>
<div></div>
<div></div>
<div>
<span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All,<br>
<br>
The pickup will be attempted as requested.<br>
<br>
We will do the needful to have it arranged at the earliest convenience.<br>
<br>
Best regards,<br>
<br>
<span>Amro Hmidat</span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cc3881014e21d494e858308d981a49c13%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683366254690526%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=amNwXiqV6IcCQNnG9Bc%2BQ34TEhflTv6z1e9RASzU8To%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-216154693951952844Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MzQzMzg2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nem6VcJ4NV_b3Qzs9N_OLlynThKECoURjx6AtQkLk8w" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
<span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cc3881014e21d494e858308d981a49c13%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637683366254690526%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=amNwXiqV6IcCQNnG9Bc%2BQ34TEhflTv6z1e9RASzU8To%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
</span></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> 
</span></div>
<div></div>
<div></div>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10pt;font-family:Verdana,sans-serif">
<hr align="center">
</span></div>
<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>27/9/2021 12:02 PM GMT+03:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#3131968] - Late collection<br>
  </span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Any update, collection still not done.<br>
<br>
Problem Statement:Late Collection<br>
Order Date : Sep 1, 2021<br>
Order ID: 6345885601<br>
Tracking ID: SD002884531<br>
Assistance Required: Need Urgent Collection<br>
<br>
Issue Description: The return request was created on Sep 4, 2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
<br>
Regards,<br>
Atef</span></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1pt;font-family:fdtktid,serif;color:white">3131968:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0083in; height: 0.0083in" id="gmail-m_-216154693951952844Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2MzQzMzg2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nem6VcJ4NV_b3Qzs9N_OLlynThKECoURjx6AtQkLk8w" alt="Image removed by sender."></span><span style="font-size:10pt;font-family:Verdana,sans-serif"></span>
</div>
<div></div>
<div></div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer" target="_blank">www.landmarkgroup.com</a>
</blockquote></div>

	
	<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3131968