Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Sep 2021 11:02:14 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/mh1DT834AbxvinlbFeZz0Q~~/AALN9wA~/RgRjMDUyPVcDc3BjQgphTLIBT2GMOGOxUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Faraz,<br>
<br>
Kindly note the order was attempted on 21/9/2021 in which we also received no response from the customer side, kindly provide us with an alternative number to avoid any further delays.<br>
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Best regards,
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>25/9/2021 1:50 PM GMT+03:00<br>
<strong>To: </strong>EMP561 Sajeda Alghneimin ([email-masked]); [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>RE: [#3047252] - Returns<br>
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<div class="MsoNormal">Hi team,</div>

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<div class="MsoNormal">This is still pending.</div>

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<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, September 19, 2021 11:53 AM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3047252] - Returns</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="Picture_x0020_1" style="width:0.0083in;height:0.0083in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,  <br>
<br>
Kindly note we updated the customer's address and we will proceed with the collection at the earliest convenience. <br>
<br>
Best regards, </span></div>

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<span class="labelnamesf"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7dc5b067a1ac4b38756708d97b42918e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676348109730594%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=cB5xdvZ9VVE5%2F04aKEkCGaVvNPKScuiVDdB%2FyLS4G2k%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7dc5b067a1ac4b38756708d97b42918e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637676348109740553%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=CuXzHqfIv3aZX%2Bujpz1ql%2F81GUMnoqrUabEIFynTbE0%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>19/9/2021 10:26 AM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3047252] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement:Late Collection</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Order Date : Aug 21, 2021<br>
Order ID: 6341797322<br>
<strong><span style="font-family:'-apple-system'">Tracking ID: SD002982619</span></strong></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Address: Al-Baghdadiah Street, Al-Balad Al-Jadida Al-Khaskiya Street<br>
phone: 053 711 0626<br>
Assistance Required: Need Urgent Collection<br>
<br>
 kindly arrange the collection on a priority basis.<br>
<br>
Regards,<br>
Samer</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Wed, 8 Sep at 5:06 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span> </span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span></div>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Any update?</span></span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement:Late Collection</span><br>
<span class="separator">Order Date : Aug 21, 2021</span><br>
<span class="separator">Order ID: 6341797322</span><br>
<span class="separator">Tracking ID: SD002791025</span><br>
<span class="separator">Address : Al-Baghdadiah Street, Al-Balad Al-Jadida Al-Khaskiya Street</span><br>
<span class="separator">phone : 053 711 0626</span><br>
<span class="separator">Assistance Required: Need Urgent Collection</span></span>
</div>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Issue Description: The return request was created on Aug 24, 2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.</span><br>
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<span class="separator">Regards,</span><br>
<span class="separator">Atef</span></span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3047252:1125156</span>
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