Subject: New Reply Received - Re: Your products are on the way
From: Mothercare-BAH <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 17:44:11 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">I have visit my near store to return the item but in the order history status is showing still processing not showing delivered.and they said there is a system error. What should I do?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 19 Sep 2021, 10:33 am Mothercare-BAH, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Abdul,</div>
<div><br></div>
<div>Thank you for shopping with us.</div>
<div> </div>
<div dir="ltr">We are truly sorry to hear that you have received incomplete item however, we do not have an exchange option available online at this time. We request you please to return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Babyshop) store.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3116342