Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Sep 2021 13:57:15 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/vzt0vrA_i7lO1SYKFoDrgg~~/AALN9wA~/RgRjKHU2PVcDc3BjQgphRrZBR2F4NoCAUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear Faraz,  <br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards,
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>19/9/2021 4:21 PM GMT+03:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked]); [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: New comment - [#3053928] Returns<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM78C52CE5CCAD426297C8C0DA4E407D56" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

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<div class="MsoNormal">Regards,</div>

<div class="MsoNormal">Faraz Lohani</div>

<div class="MsoNormal">Escalation Desk – Web Team</div>

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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, September 16, 2021 10:21 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#3053928] Returns</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that the order is arranged for collection to be done at the earliest.<br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C747c7b6bbed74814596808d9793eccdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637674132922457348%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=0FjpnzcoIYZU7%2BS9yafBgjhRpnHTe1f7TbFj1aw0y6c%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_14" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C747c7b6bbed74814596808d9793eccdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637674132922467302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=t%2Bijj%2BXe%2BTJg0HGdIEOzPs%2FRpZOOnzZhoBNfuUTJ9CU%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>16/9/2021 7:35 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>EMP398 Azmy Awad ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#3053928] Returns<br>
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<div><span style="font-size:10.5pt;font-family:'-apple-system'">There is a new comment in the ticket submitted by Nourah Aldossary to HelpMaxAE</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Comment added by : Faraz Lohani<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi <a href="mailto:[email-masked]" id="OWAAM018984F03FEC4C409B6AA0D847D02F5E" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Any update?</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Escalation Desk – Web Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 15, 2021 7:33 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: New comment - [#3053928] Returns</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  </span></div>
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<span class="labelnamesf0"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Azmy Awad </span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labeltitlesf0">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C747c7b6bbed74814596808d9793eccdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637674132922477258%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WcMth%2BmbE0RSXegOgL4HakLn5oDocrmjym%2BLO%2BHFdh0%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_11" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C747c7b6bbed74814596808d9793eccdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637674132922477258%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=WcMth%2BmbE0RSXegOgL4HakLn5oDocrmjym%2BLO%2BHFdh0%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>15/9/2021 5:45 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>EMP398 Azmy Awad ([email-masked])<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>New comment - [#3053928] Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">There is a new comment in the ticket submitted by Nourah Aldossary to HelpMaxAE</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Comment added by : Faraz Lohani<br>
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Comment Content: </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi <a href="mailto:[email-masked]" id="OWAAMDF85F444C8AB49B78CE063BBA963E9CC" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a> <a href="mailto:[email-masked]" id="OWAAM96235BA78FF5475D8B8414B7CC67C571" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, September 8, 2021 5:44 PM<br>
<b>To:</b> [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3053928] - Returns</span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards,  </span></div>
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<span class="labelnamesf00"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Azmy Awad </span></span><br>
<span class="labeltitlesf00"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C747c7b6bbed74814596808d9793eccdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637674132922487215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2BO2pB29ea2ZnzPX4Gc%2FtKG0K%2BhexO%2FwNnD7MwqLpElY%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_2" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> 800 SHIPA</span></span><br>
<span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C747c7b6bbed74814596808d9793eccdc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637674132922487215%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2BO2pB29ea2ZnzPX4Gc%2FtKG0K%2BhexO%2FwNnD7MwqLpElY%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>8/9/2021 4:16 PM GMT+03:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#3053928] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Any update?</span></div>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Late Collection<br>
Order Date : Aug 18, 2021<br>
Order ID: 6340990272<br>
Tracking ID: SD002765734<br>
Customer's contact Number: 0504983309<br>
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Assistance Required: Need Urgent Collection<br>
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Issue Description: The return request was created on 8/21/21 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.<br>
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Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Atef</span></div>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3053928:1125156</span>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">3053928:1125156</span>
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