Subject: Ticket Assigned - Fw: point of sale error
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Sep 2021 03:16:52 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fw: point of sale error Dear team

Kindly go thru the statement made by bank for failed transaction 

Regards

Sreejesh

From: Cards - Merchant Services-Kuwait &lt;[email-masked]&gt;
Sent: Mon, 6 Sep 2021 11:48:19 GMT+0300
To: "[email-masked]" &lt;[email-masked]&gt;
Subject: Re: point of sale error

 

Dear,
&nbsp;
Please note for any of KPAY transaction issue you will have to visit &amp; contact merchant Customer Care Unit of same merchant with your account statement &amp; they will
 take the action from them side , if there is a refund it will be process from merchant side through PG (Payment Getaway System) you will get the refund automatically to your account .
&nbsp;
As per below KNET Settlement file transaction was successful &amp; completed.
&nbsp;

&nbsp;
You can provide LANDMARK that report so They can check and process your refund from their side.
&nbsp;
Regards,

&nbsp;
Mubarak Al Shatti

Senior Account Operations Officer

Group Operations

Tel: (965) 22292509 

Email: [email-masked]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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Thank you for your cooperation.

From: Abdulkareem Yaseen Al Oumi &lt;[email-masked]&gt;

Sent: Monday, September 6, 2021 9:25 AM

To: Cards - Merchant Services-Kuwait &lt;[email-masked]&gt;

Cc: Cards-Chargebacks&amp;Dispute Resolutions-Kuwait &lt;Cards-Chargebacks&amp;[email-masked]&gt;

Subject: FW: point of sale error

&nbsp;
Dear Team
&nbsp;
FYA
&nbsp;
Abdulkareem Yaseen Al Oumi

National Bank of Kuwait

Consumer Credit Operations &amp; Cash Services

Group Operations

Tel: (965) 22292359

Email:
[email-masked]
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
From:
[email-masked] &lt;[email-masked]&gt;

Sent: Sunday, September 5, 2021 1:28 PM

To: Abdulkareem Yaseen Al Oumi &lt;[email-masked]&gt;

Subject: Re: point of sale error
&nbsp;
This message is from an external source. Please do not open attachments or click on links from an unknown or suspicious origin.
هذه الرسالة من مصدر خارجي. يرجى عدم فتح المرفقات وعدم الضغط على الروابط من مصدر غير معروف أو مشبوه
Dear&nbsp;Abdulkareem Yaseen Al Oumi

kindly update me on the pos transaction error as the amount was debited from my account in the month of June since 2 months has already been completed it will be a great relief if you could resolve the issue at the earliest

regards

sreejesh

 

 

This message is from an external source. Please do not open attachments or click on links from an unknown or suspicious origin.
هذه الرسالة من مصدر خارجي. يرجى عدم فتح المرفقات وعدم الضغط على الروابط من مصدر غير معروف أو مشبوه

dear sir /mam

on 22nd June made an online transaction on the Centerpoint portal and an amount equivalent to 25.900kwd was debited from my account&nbsp; unfortunately the transaction got failed kindly credit back the amount to my account at the earliest

Regards

SREEJESH

A/C NO 2008118040

&nbsp;

 

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3069849