Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 13:42:58 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/EexUX_96GE7s5aLykSyiyQ~~/AALN9wA~/RgRjGfFePVcDc3BjQgphMN69OGHxGUSFUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear All,<br>
<br>
Kindly note that we will proceed with the collection at the earliest as requested.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>8/9/2021 4:11 PM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3047517] - Returns<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">Hi team,</div>

<div dir="ltr"> </div>

<div dir="ltr">As per to customer and hybris the return item has been already collected.</div>

<div dir="ltr">
<br>
Problem Statement: Order not delivered (to warehouse)<br>
Order Date :  27/07/2021<br>
Order ID: 6333036456<br>
Tracking ID: SD002692528<br>
<br>
Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 8/10/21 and as per the tracking website, the items has been collected from the customer on Aug 24 2021 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned items, kindly check and deliver the items to the warehouse asap.<br>
<br>
Thank you for your help.<br>
<br>
Regards,<br>
Atef</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/JSCFTr9XsfH_CROBwcvYwA~~/AALN9wA~/RgRjGfFePlcDc3BjQgphMN69OGHxGUSFUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3047517