Subject: New Reply Received - need escalation
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 07 Aug 2021 05:21:41 +0000

Hi Ali Atef,  The customer has responded to the ticket.  need escalation  Ticket comment <div>I am done with this. u guys are testing my patience. despite of esclaction 4 times there is still no updates on my refund nor my order. u r simply sitting on my money since 2 weeks.</div>
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<div id="yMail_cursorElementTracker_1628313623668">pls make sure to keep ready ine pair on shoe tomorrow and refund of 122 dirhams. else i will raise this to dubai consumer authorities.</div>
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<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 5 Aug 2021 at 11:28 am, Shoemart</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3359899212"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Shanker,<br><br>Thanks for your patience.<br> <br>We’re really sorry if we’ve taken longer than usual to get back to you.<br> <br>Our team is working on your issue, and we’ll do our best to arrange your order for collection asap.<br><br>Feel free to get in touch if you need further assistance.<br> <br>Your friends,<br>The Support Team<br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2919394