Subject: New Reply Received - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Aug 2021 21:12:41 +0000

Hi Ali Atef,  The customer has responded to the ticket.  need esc  Ticket comment <div>Dears, </div>
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<div>The required was sent 3 to 4 times by NOW AND THE CASE IS NOT SOLVED YET!!</div>
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<div>AGAIN FIND THE DETAILS:</div>
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NAME: Jameela ali alaskari </div>
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Mobile: +973 3316 7716</div>
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Address: house 3085 B604 R447 sitra</div>
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<div>Regards</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 3, 2021 2:18 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> need esc
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2693600</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2693600<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<span>-</span>-</div>
<div dir="ltr">Ali Atef : </div>
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<div dir="ltr">​Hi ZAHRA,<br>
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Thank you for reaching out to us with your concern.<br>
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Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)<br>
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Feel free to get in touch if you need further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2693600