Subject: New Reply Received - Delayed refund of order 8278736343
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 09:45:41 +0000

Hi Ali Atef,  The customer has responded to the ticket.  Delayed refund of order 8278736343  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hello,</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Please note that i have checked with NBK and they have told me that there is no refund notice from your end.</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
The transaction ID for the order is <b>119510023067</b>. So definitely the amount has been deducted from my account and i have already sent you a screenshot yesterday showing it was transferred to Centerpoint.</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Request you to kindly sort this out and either refund the amount of 14.000 KD to the bank or issue a store voucher for the same amount.</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Sanjay<br>
</div>
<div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, July 28, 2021 2:50 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2906241] - Delayed refund of order 8278736343
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">Hi Sanja,</div>
<div dir="ltr">
<br>
</div>
<div style="color:rgb(51,51,51)">Thank you for shopping with us.</div>
<div style="color:rgb(51,51,51)">
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div style="color:rgb(51,51,51)">We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
<div style="color:rgb(51,51,51)">
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div style="color:rgb(51,51,51)">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div style="color:rgb(51,51,51)">
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div style="color:rgb(51,51,51)">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div style="color:rgb(51,51,51)">
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div style="color:rgb(51,51,51)">Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
<div style="color:rgb(51,51,51)">
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div style="color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</div>
<div style="color:rgb(51,51,51)">
<br style="font-weight:inherit; box-sizing:inherit">
</div>
<div style="color:rgb(51,51,51)">
<div><span style="font-size:10.5pt">Your friends,</span></div>
<div>
<span style="font-size:10.5pt">The</span><span> </span><span style="font-size:10.5pt">S</span><span dir="ltr" style="font-size:10.5pt">upport Team</span>
</div>
</div>
</div>
</div>
</div>

</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2906241