Subject: Ticket Assigned - need esc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Jul 2021 06:41:00 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc tayseer                    Bot:  Hi again! Bot:  Please enter your name Customer:  tayseer Bot:  Hi Tayseer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:35 PM, 24th Jul                     tayseer                    مساء الخير           02:35 PM, 24th Jul                   Hamza                   Hi Tayseer,Good evening  Thank you for contacting us.This is Hamza. How may I help you?&nbsp;           02:35 PM, 24th Jul                   Hamza                   مرحبا&nbsp;تيسير ، مساء الخير معك حمزه يسرني أن أساعدك           02:35 PM, 24th Jul                     tayseer                    كنت طلبت استرجاع جزء من الاوردر رقم 2002713738           02:36 PM, 24th Jul                     tayseer                    المندوب اخده يوم ١٤           02:36 PM, 24th Jul                     tayseer                    ولحد دلوقتي مجاليش ال refund           02:36 PM, 24th Jul                   Hamza                   لحظات من فضلك           02:37 PM, 24th Jul                   Hamza                   شكرا لانتظارك معنا           02:38 PM, 24th Jul                   Hamza                   سيتم رفع طلبك للجهات المعنية لإعاده قيمة المرتجع اليك في اسرع وقت ممكن           02:39 PM, 24th Jul                   Hamza                   الرجاء السماح لنا ببعض الوقت، شاكرين لك تعاونك وتفهمك معنا           02:39 PM, 24th Jul                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟&nbsp;&nbsp;           02:42 PM, 24th Jul                     tayseer                    لا طبعا عشان هو عادي اصلا الواحد يستني شهر عشان ياخد فلوسه!!           02:44 PM, 24th Jul                     tayseer                    تجربة سيئة فعلا           02:45 PM, 24th Jul                   Hamza                   نتاسف على هذه التجربة التي حصلت لكم لكن تأكد انه ليست هذه التجربة التي نتمناها لزبائننا الكرام&nbsp;           02:45 PM, 24th Jul                     tayseer                    اولا نص شهر عشان حد يفكر يتواصل معايا من شركة الشحن           02:46 PM, 24th Jul                     tayseer                    ثانيا نص شهر تاني بقي عشان الفلوس ترجع           02:46 PM, 24th Jul                     tayseer                    و كام مرة لازم اكلم خدمة العملاء           02:46 PM, 24th Jul                     tayseer                    واشرح الموضوع كام مرة           02:46 PM, 24th Jul                   Hamza                   نعدك باننا سنقوم بحل المشكله وارجاع المبلغ اليك في اقرب وقت ممكن           02:51 PM, 24th Jul                   Hamza                   سوف يتم التواصل معك عبر بريدك الالكتروني في حال وجود اي جديد           02:51 PM, 24th Jul                   Hamza                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟&nbsp;&nbsp;           02:53 PM, 24th Jul                   Hamza                   كان من دواعي سروري مساعدتكم.&nbsp;           02:55 PM, 24th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2897169