Subject: Ticket Assigned - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Jul 2021 03:42:12 +0000

Hi Ali Atef,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns ORDER NO: 9676664726
I RETURNED AN ITEM LAST JULY 8 AND THE SAME DAY AT 7PM, I RECEIVED AN SMS THAT THEY RECEIVED MY RETURN REQUEST AND DELIVERY PARTNER WILL PICK UP IN 2-5 DAYS.

THEN I MADE A FOLLOW UP THEY SAID, THEY ATTEMPT TO CALL ME BUT NO RESPONSE TO MY SIDE., THAT IS NOT TRUE. HOW COME I WILL NOT ANSWER A CALL? DO THEY HAVE PROOF THAT THEY REALLY ATTEMPT TO CALL ME?  SO THE CALL CENTER AGENT TOLD ME SHE WILL FOLLOW UP.

THEN AFTER FEW DAYS, JULY 15, I MADE A FOLLOW UP TO THE CALL CENTER AGAIN AND HE SAID THAT HE WILL FOLLOW UP... AND THAT I RECEIVED ONCE AGAIN AT 1:14PM AN SMS THAT THEY RECEIVED MY RETURN REQUEST AND DELIVERY TEAM WILL CALL ME ON SATURDAY. 

TODAY IS SATURDAY AND AGAIN I MAKE A FOLLOW UP, BCZ UNTIL NOW, NO ONE IS CALLING ME FOR RETURN COLLECTION. 

I DONT KNOW FOR HOW MANY DAYS I WILL WAIT AGAIN JUST TO RECEIVE A CALL FROM YOUR DELIVERY TEAM.

THIS IS A VERY BAD SHOPPING EXPERIENCE WITH MAX!! https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2871687