Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 11 Jul 2021 08:55:09 +0000

Hi Ali Atef,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Dear concern,</div>
<div dir="auto">         Good morning, what about my refund order #62100079790. If you have any problems mada card refund, please make short banking in Max Sharaya (60179). I have returned item this store.</div>
<div dir="auto">Please please please if didn't give any solution. I have making complain COC.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks,</div>
<div dir="auto">Rashid Miah</div>
<div dir="auto"><br></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 05/07/2021  12:32 pm  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#2552591] - need escalation </div>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Rashid,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We have checked and we would like to inform you that  the refund is still pending with your bank and mada is taking time to manually process it.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2552591