Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 06 Jul 2021 17:33:24 +0000

Hi Ali Atef,  The customer has responded to the ticket.    Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/S360OW30LjGTyPHzqTewFA~~/AALN9wA~/RgRixcdZPVcDc3BjQgpg5NmT5GCF2IOeUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
<div><span style="font-size:10pt"><span style="font-family:'verdana' , sans-serif">Dear Numan, <br>
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Kindly check the below concern and advise further instructions. <br>
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Best regards,  </span></span></div>

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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>6/7/2021 6:44 PM GMT+04:00<br>
<strong>To: </strong>EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2713926]<br>
 
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<div>There is a new comment in the ticket submitted by امل الطوخي to HelpMaxAE</div>
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Comment added by : Faraz Lohani<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM9C229C80D481460A9D715A5EAF0B60BB" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</div>

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<div class="MsoNormal">Please help us in getting a revert as the customer is still waiting for the refund.</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal">Faraz Lohani</div>

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<div class="MsoNormal">Escalation Desk – Web Team</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, June 26, 2021 4:26 PM<br>
<b>To:</b> [email-masked]; Faraz Lohani &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: [#2713926] -</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="1" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjUyOTExNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EV0OI1BKbzKMQyf9JOr-w5e7pgazwzw6XWfGHWFU9nY" style="width:0.0083in;height:0.0083in" width="1"></span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Numan, <br>
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Kindly check the below concern and advise further instructions. <br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Lubna Shehadeh</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7aab035a184a45d08a3a08d9389d81fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603071403161031%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=KdDfSndEkPSjHZ%2BChQJ%2FGOQsLjqWL9KB%2F79x7%2FPTvKA%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="_x0000_i1036" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjUyOTExNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EV0OI1BKbzKMQyf9JOr-w5e7pgazwzw6XWfGHWFU9nY" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7aab035a184a45d08a3a08d9389d81fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603071403170991%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2BW80jiGrNyaPaZCWs5AG11%2BC07FNev4Q6RE4RECuk1Y%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>24/6/2021 6:13 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; EMP393 Lubna Shehadeh ([email-masked]); [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>RE: [#2713926] -</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAM5B6536076AE84A04B7EA25C270DDC7A0" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Reminder as the customer is waiting.</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" id="OWAAM0D456188698F42929BBF685C45F37401" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Jessie Caparas</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Need your intervention here.</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Faraz Lohani</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Escalation Desk – Web Team</span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, June 21, 2021 6:50 PM<br>
<b>To:</b> Numan Ali &lt;[email-masked]&gt;; Shipa Delivery Support &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> RE: [#2713926] -</span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Hi <a href="mailto:[email-masked]" id="OWAAM68B1EA79BAFA4867890B04FD6B06201A" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Shipa Delivery Support</span></a>,</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Any update on the below mentioned issue.</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Thankyou and Regards,</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Faraz Lohani</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

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<b><span style="font-size:10pt;font-family:'verdana' , sans-serif">From:</span></b><span style="font-size:10pt;font-family:'verdana' , sans-serif"> Numan Ali &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 15, 2021 1:43 PM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: [#2713926] -</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Hello team</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">This has already been shared with the concerned team </span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">On Tue, 15 Jun 2021 at 2:40 PM Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Numan, <br>
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Kindly check the below concern and advise further instructions. <br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif">Lubna Shehadeh<br>
Customer Care</span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7aab035a184a45d08a3a08d9389d81fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603071403170991%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2BW80jiGrNyaPaZCWs5AG11%2BC07FNev4Q6RE4RECuk1Y%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjUyOTExNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EV0OI1BKbzKMQyf9JOr-w5e7pgazwzw6XWfGHWFU9nY" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong> 800 SHIPA<br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7aab035a184a45d08a3a08d9389d81fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603071403180944%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=F0bTpmyD3Fzb%2BbQUtyynu4CdrnMqWHWrS3McivsziNg%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>15/6/2021 11:29 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2713926] -<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Payment Issue<br>
Order Date : Jun 2, 2021<br>
Order ID: 6314179978<br>
Tracking ID: SD002178762<br>
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The customer is complaining that the courier person did not return the change which is a sum of SAR45, The customer is chasing us the balance, Kindly look into the matter and do the needful.<br>
courier person phone number: ​0577426590<br>
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Regards,<br>
Ebrahim Hageb </span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2713926:1125156</span>
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<b><span style="font-size:13.5pt;font-family:'arial' , sans-serif;color:#061fdd">Numan Ali</span></b><br>
<span style="font-size:10pt;font-family:'arial' , sans-serif;color:#061fdd">Operations</span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7aab035a184a45d08a3a08d9389d81fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603071403190901%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Z92bm8mzRDugkpWRHfIbBBn%2F38oW9V3SpMG1AAqrsHo%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:13.5pt;font-family:'times' , serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender. Image removed by sender." height="200" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjUyOTExNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EV0OI1BKbzKMQyf9JOr-w5e7pgazwzw6XWfGHWFU9nY" style="width:2.0833in;height:2.0833in" width="200"></span></a><br>
<strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"> +966594621571</span><br>
<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:#061fdd">[email-masked]</span></a></span><br>
<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C7aab035a184a45d08a3a08d9389d81fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637603071403190901%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Z92bm8mzRDugkpWRHfIbBBn%2F38oW9V3SpMG1AAqrsHo%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:#061fdd">shipa.com/delivery</span></a></span>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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